Award-winning, ultra-responsive software support
Whether you’re currently running SAP S/4HANA or considering an ECC to S/4HANA migration, our Rimini Support™ for SAP S/4HANA delivers award-winning, engineer-led services including support for custom code; all tax, legal, and regulatory updates; and strategic advisory services for roadmap planning and interoperability optimization.
We will secure and fully support your S/4HANA release at a savings of up to 90% on your total SAP S/4HANA support costs, freeing up significant funds for innovation. Our 24/7/365 support services are led by Primary Support Engineers who average 20+ years of experience. We can support your S/4HANA release on-premises or in the cloud, and our average response time is under 90 seconds for critical P1 and P2 issues.
Our comprehensive support services can help you:
- achieve your strategic, financial, and operational goals
- extract greater value from your technology investments
- proactively secure your enterprise software ecosystem
- follow your own IT roadmap: on-premises, cloud, or hybrid
Managed services that free up your IT team for innovation
With Rimini Manage™ for SAP, we take on your day-to-day IT service management and help reduce complexity and improve operational efficiency. With our deep expertise in SAP, we can manage and improve your existing environment, freeing up your team for higher-value innovation and strategic projects.
The benefits of Rimini Manage™ for SAP include:
- an always-on global network of senior-level software engineers
- human-first expertise empowered by AI service insight and automation
- fast incident resolution and reduced project backlogs
- root cause analysis to prevent incident recurrence
- an unlimited ticket model from a broad catalog of services
- the flexibility to fill your IT skills gaps seamlessly
- predictable billing
Benefits of partnering with Rimini Street
Eliminate overspending
Chart your roadmap
Innovate around existing systems
Attract and engage IT talent
Featured clients
With Rimini Street, the scope of support covers our customizations and add-ons. We have experienced faster time to solution and no hesitation resolving issues with our customized environment.”
– Jae-Hoon Jung Information Strategy Team Leader
With SAP, it could take up to four hours to get a ticket response. With Rimini Street, if we have a P1 critical issue, they respond within 10 minutes. And Rimini Street covers our customizations that we used to have to pay for additional professional services to support.”
– Hubert Tsang CIO
The central applications run as expected, which provides peace of mind and allows the IT organization to focus on higher-value strategic objectives.”
– Walter Eckardt Head of IT
Additional resources
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If you’re running SAP ECC 6, your support clock is ticking—perhaps faster than you realize. Not to worry, you’ve got options and we can help. By now, just about every SAP customer knows that 2027 is the end date for ECC 6 mainstream maintenance support. But that’s only half the story. That’s because for half […]
Contrary to what SAP may want you to think, ECC to S/4HANA migration isn’t mandatory for your enterprise. In fact, independent support can extend your current ERP investment beyond SAP’s projected end of mainstream maintenance for ECC in 2027. I sat down with three of our SAP ERP experts to discuss the options businesses have. […]
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How can Rimini Support for SAP S/4HANA help you meet your goals?