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Third-Party Support for Enterprise Software | Rimini Street Third-Party Support for Enterprise Software | Rimini Street
  • What we do
    End-to-end support and services for enterprise software
    • We help you…
      • Reduce support costs
      • Fund innovation
      • Fill tech skills gap
      • Strategic roadmap guidance
      • Avoid expensive upgrades/ migrations
      • Extend life of ERP investments
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      • See all objectives
    • Support and services
      • Enterprise software support
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      • See all support and services
  • Software we support
    Mission-critical, expert support and services for the most popular enterprise software and database platforms
    • Oracle
      • Oracle E-Business Suite
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      • See all Oracle
    • SAP
      • SAP ECC and Business Suite
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    • And more
    • See all software we support
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    Tailored solutions and strategic expertise for your industry’s unique challenges.
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    • See all industries
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Contact us

Get ERP Roadmap and Strategy Guidance

Achieve your business goals faster and gain greater flexibility for the future with customized, vendor-agnostic guidance from a global team of seasoned experts.

Learn what to expect from us Request a call
Get ERP Roadmap and Strategy Guidance

Take control of your ERP roadmap

Software vendors continue pushing subscriptions, migrations and upgrades to new products and releases, but the ROI may not justify such a disruption. Thousands of organizations have successfully reclaimed their power with Rimini Street — choosing what actions to take, when and with whom, based on their needs. As a result, they’ve been free to modernize and optimize their resources to achieve growth and profitability.

Now it’s your turn.

Let us help you understand what options are available to you. Get off the vendor-dictated roadmap and in control of your business-driven smart path, with Rimini Street serving as your partner and guide each step of the way.

Gain access to expert insight

Gain access to expert insight

Partner with a global team of professional services experts who bring practical knowledge from thousands of clients served to date. Together, we can determine the best IT solutions for your needs.
Optimize your resources

Optimize your resources

Drive more value from your existing systems and internal resources while focusing on roadmap flexibility for growth. Let us help prioritize and organize your ERP investments, guiding your team to success.
Reach goals faster

Reach goals faster

Implement a strategic ERP roadmap that fits your budget and timeline. With an innovation-enabling blueprint that can help impact your top and bottom lines, look forward to bigger wins with better outcomes.

The fight to regain ERP control

To combat vendor pressure to adopt subscription models that offer little proven ROI, many IT leaders are seeking alternate ERP models. Gain valuable insight from Rimini Street’s recent Censuswide Research survey to help you chart the right IT roadmap for your organization.

Read the report

Transform your business with the right guidance

As a global leader of end-to-end third-party enterprise software support and innovation solutions, Rimini Street serves as a strategic IT partner for organizations like yours. Let us guide you on a path toward not only protecting and future-proofing your IT investment but achieving your growth and profitability goals — faster — by leveraging your existing, highly valuable systems.

  • Enterprise software support
  • Managed services
  • Professional services
  • Software security services
  • Interoperability services
  • Monitoring & health check services
  • Custom support services

Receive comprehensive enterprise software support from a proven provider. Whether you need issue resolution, performance tuning or regulatory compliance, you can trust Rimini Support™ to deliver for your complex systems.

With Rimini Support, you gain:

  • Access to our global engineering team, averaging 15+ years of experience
  • Assignment of an Account Manager to help maximize the ROI of your ERP investment
  • Operational support, including advice on change management needs
Learn about Rimini Support

Get managed services for mission-critical applications such as Oracle, SAP and Salesforce®. Outsource day-to-day needs to Rimini Manage™ and keep systems running optimally at a fixed cost with our unlimited ticket model.

With Rimini Manage, you gain:

  • Focus on root cause analysis and resolution
  • Flexible partnership approach that evolves with your business
  • Resource savings that can be applied to strategic projects
Learn about Rimini Manage

Attain world-class IT consulting services from the experts you know and trust. Resolve your most challenging IT issues, including security, interoperability and integration with targeted solutions.

With Rimini Consult™, you gain:

  • Practical, personalized advice from system experts
  • Advice on developing a roadmap based on your budget and timeline
  • Maximized value and capability of existing systems
Learn about Rimini Consult

Mitigate the increasing risks of the threat landscape with Rimini Protect™. Get peace of mind with innovative managed security services for applications, databases and technology infrastructure, whether supported by the vendor or out of support.

With Rimini Protect, you gain:

  • Proactive solutions to help safeguard existing software for longer
  • Cost-effective protection that can free up internal IT resources
  • Continuous strengthening of your environment’s security posture
Learn about Rimini Protect

Eliminate interoperability issues while modernizing your IT environment. Future-proof your enterprise software with Rimini Connect™ and have the freedom to use nearly any technology with it.

With Rimini Connect, you gain:

  • More time and flexibility with your existing system
  • Proactive partnership that helps prepare for future and pending technology changes
  • Patented solutions that don’t cause disruption or require code changes
Learn about Rimini Connect

Keep business-critical systems up and running smoothly with Rimini Watch™. Proactive monitoring and health check solutions help resolve issues ahead of time, avoiding the need for premature upgrades or migrations.

With Rimini Watch, you gain:

  • Technical support and guidance to help ensure internal teams are following best practices
  • Alerts and diagnostic metrics for proactive analysis of potential issues
  • Faster issue resolution for improved ERP stability and performance
Learn about Rimini Watch

Allow our team to help solve your most complex business challenges and get you to where you want to go. Request a custom proposal for your unique needs and goals with Rimini Custom™.

With Rimini Custom, you gain:

  • Support in removing barriers for a smoother journey to reaching your goals
  • Comprehensive assessment to determine capabilities
  • Custom proposal for service that fits your budget
Learn about Rimini Custom

Hear what our clients have to say

MYOB
“

The Rimini Street partnership has proven to be more than just a service agreement – it’s a strategic alliance.”

Eric Kamara General Manager of Platform Services MYOB
Read story
Watch video
SCEE Electrical Ltd
“

Rimini Street helps reduce wasted effort. By minimising friction and focusing on outcomes, I can channel my resources where they matter most.”

Imre Szabo Group ICT Manager Southern Cross Electrical Engineering Limited ("SCEE Group")
Read story
Watch video
Bumhan Mecatec
“

The savings are phenomenal, and I give high marks to their proactive support model that addresses needs that we haven’t even explicitly mentioned. We give them a 5 out of 5 for client satisfaction.”

Jaewoong Jeong Executive Director, IT Business Division Bumhan Group
Read story
GRP
“

With Rimini Street fully supporting our SAP systems, my team can focus 100% on realizing our Industry 4.0 vision.”

Ivan Widjaksono Head of Digital Transformation GRP
Read story
Watch video
Mercury NZ
“

We were able to halve our SAP maintenance costs over a couple year period resulting in substantial savings.”

Tim Aynsley Head of Technology Mercury NZ
Read story
Standard Foods Corporation
“

My team applauds the speed of Rimini Street support. It’s tremendously different than SAP support.”

Jerry Lee IT Director Standard Foods 
Read story
Korean Air
“

When we were migrating to AWS and upgrading our ERP, without Rimini Street, we wouldn’t have had the right care and it would have been a very difficult project.”

Cho Yeon-Jeong ERP IT Team, Manager Korean Air
Read story
Watch video
Sodastream
“

Rimini Street surprised us and gave us an answer to everything we needed from customizations and installation of patches to regulatory compliance. We got everything and could stay with our previous systems after investing a lot of money in them.”

Hila Tovi Ronen Oracle Finance Leader SodaStream
Read story
Watch video
Ricoh
“

Rimini Street is the only partner that can support the Japanese market with the high-quality support and protection we need, at a price that aligns with our financial goals.”

Keisuke Hamanaka Deputy General Manager, Process, IT and Data Management Ricoh
Read story
Sunway Group
“

Without Rimini Street, a ton of our projects would still be stuck at the proposal stage. Instead, they’ve allowed us to start executing AI projects and other major tech initiatives that will be fundamental to competing and providing an excellent customer experience going forward.”

Kevin Khoo CIO Sunway Group
Read story
Watch video
Pacific Healthcare
“

Rimini Street delivers what they promise so that we can deliver quality and trust to our clients and end-users.”

Daniel Lui CIO Pacific Healthcare Group
Read story
Nexen Corporation 
“

With Rimini Street, the scope of support covers our customizations and add-ons. We have experienced faster time to solution and no hesitation resolving issues with our customized environment.”

Jae-Hoon Jung Information Strategy Team Leader Nexen
Read story
Watch video
MYOB
SCEE Electrical Ltd
Bumhan Mecatec
GRP
Mercury NZ
Standard Foods Corporation
Korean Air
Sodastream
Ricoh
Sunway Group
Pacific Healthcare
Nexen Corporation 

Additional resources

Your SAP Support Clock May Be Ticking Faster Than You Think
Blog
Your SAP Support Clock May Be Ticking Faster Than You Think
Scott Hays
Scott Hays
Senior Director, Product Marketing
Rimini Street
2 min read

If you’re running SAP ECC 6, your support clock is ticking—perhaps faster than you realize. Not to worry, you’ve got options and we can help. By now, just about every SAP customer knows that 2027 is the end date for ECC 6 mainstream maintenance support. But that’s only half the story. That’s because for half […]

Read Blog
Delivering More Value by Supporting More Software
Blog
Delivering More Value by Supporting More Software
David Rowe
David Rowe
Chief Product Officer & EVP, Global Transformation
2 min read

Need to focus your limited IT resources on innovation while ensuring your complex software portfolio continues to support mission-critical operations? A new service offering called Rimini Custom™ can help. Here’s how. As an IT leader, your purview is growing more—not less—complex every day. In fact, an eye-opening report from Salesforce indicated that, on average, organizations […]

Read Blog
Take Control of Your Oracle Unlimited Licensing Agreement (ULA)
Blog
Take Control of Your Oracle Unlimited Licensing Agreement (ULA)
Ryan Bendana
Ryan Bendana
Senior Director of Global License and Advisory Services
2 min read

Considering an exit plan from your Oracle Unlimited Licensing Agreement (ULA)? Discover how Rimini Street License Services can help you proactively manage compliance risk. With tight IT budgets getting tighter, many Oracle licensees with Unlimited Licensing Agreements (ULAs) may be tempted to consider an exit plan to avoid the pinch of rising support costs. But, […]

Read Blog
New Survey: Why CIOs and CTOs Want a New Model for IT Support and Services
Blog
New Survey: Why CIOs and CTOs Want a New Model for IT Support and Services
Pat Phelan
Pat Phelan
VP, Market Research
2 min read

In April of 2023, Censuswide conducted a survey of 608 US respondents from companies with $250m+ revenue. That study focused on CIO and CTO satisfaction with their existing IT support and services models for enterprise software. The results spoke for themselves. Respondents voiced broad dissatisfaction with their support services and models, including issues with support […]

Read Blog
How IT Can Sustain Business Growth and Profitability Amid Economic Uncertainty
Blog
How IT Can Sustain Business Growth and Profitability Amid Economic Uncertainty
Pat Phelan
Pat Phelan
VP, Market Research
2 min read

During most of 2023, business outlook has seemingly ping-ponged between fears of an economic recession and hopes that an almost mythical soft landing—a term some economists use to describe a mild recession with a slight increase in the unemployment rate—will tame inflation without causing negative growth that generally results in high rates of layoffs and […]

Read Blog
Introducing Rimini ONE™: The End-to-End Outsourcing Solution from ONE Trusted Vendor
Video
Introducing Rimini ONE™: The End-to-End Outsourcing Solution from ONE Trusted Vendor
Watch Video
Composable ERP Strategy: Avoiding the Pitfalls for SAP
Webinar
Composable ERP Strategy: Avoiding the Pitfalls for SAP

Are the complexities of composable ERP holding you back? Learn why a composable business model is a critical path for enterprises looking to de-risk uncertainty. We focus on the advantages of adopting a composable ERP strategy and the ROI associated with making this shift. Join industry expert and CTO Eric Helmer from Rimini Street in this on-demand video as we reveal: Concepts and principles of a composable ERP strategy How to make decisions regarding what to keep from a current ERP system and what to change Planning for training in the new skills and technologies your team needs for a successful transition to a composable ERP strategy If you’re looking for a strategy that frees you from vendor pressure and supports your Business-Driven Roadmap, this is the video for you. Speakers Eric HelmerSVP & Chief Technology OfficerRimini Street Scott HaysSenior Director, Product MarketingRimini Street

Watch Webinar
The Evolution of Unified Software Services
Analyst Research
The Evolution of Unified Software Services
Read Analyst Research

Put your organization on the Rimini Smart Path™

Contact us today to begin mapping your organization’s new ERP roadmap and application strategy.

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