Flex for the future with flexible support for Oracle Database

*Source: IT Leaders Considering a New Support and Services Model

By 2027, Oracle Database versions 19c and below will be in Sustaining Support. The most critical concerns around not being fully supported are:

  • No new updates, data fixes, or upgrade scripts
  • No new security alerts or critical patch updates
  • No certification with new Oracle products and other third-party product/versions
  • No previously released fixes or updates that Oracle no longer supports
  • No 24-hour commitment and response guidelines for Severity 1 service requests1

On Rimini Street, IT leaders can locate hard-to-find expertise, drive growth, and improve ROI. Read on to see how we help you say no to expensive upgrades to maintain full support and yes to funding innovation and streamlining operations.

1Oracle Software Technical Support Policies

Save on support and fund innovation

Rebalance the equation with expert engineers able to deliver improved performance and an exceptional, responsive database management experience. Rimini Street has helped hundreds of businesses save up to 90% on total maintenance costs to help fund strategic initiatives while we manage your databases.

*Source: Verizon, 2023 Data Breach Investigations Report 

Access premium support with dedicated support engineers

On Rimini Street, you’re assigned a named Primary Support Engineer (PSE) who manages your account. When you submit a critical support ticket, we pair you with an engineer with the appropriate Oracle Database skills from our global bench of experts in 10 minutes or less. And our average response time for critical P1 and P2 issues is under two minutes to access the Oracle Database technical and functional experts you need. 

Rimini Street is great to work with, just fantastic. We are spending less money and getting more value. It has been a joy to witness the benefits we’ve had from our partnership.
Jim Chilton, CIO, Cengage 

Read the full story

What have our clients done with up to 90% saved on total Oracle Database support costs?

Download the full eBook to see how five businesses were able to flex resources, fund innovation, and reduce costs with end-to-end support, products, and services for Oracle Database and tips on fast-tracking a successful IT strategy to board approval.   

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