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Third-Party Support for Enterprise Software | Rimini Street Third-Party Support for Enterprise Software | Rimini Street
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Services and Support for Oracle E-Business Suite (EBS)

Avoid expensive EBS Suite upgrades or updates. Maximize your IT investment while driving innovation with our third-party support services for EBS.

Compare Rimini Support to Oracle EBS Support Download Oracle EBS datasheet
Services and Support for Oracle E-Business Suite (EBS)

Engineer-led software support for your unique IT roadmap

Take control of your IT roadmap and avoid vendor lock-in with Rimini Support™ for Oracle E-Business Suite (EBS). We will secure and fully support your EBS release 12.2 or earlier — including customizations and all global tax, legal, and regulatory updates — for 15+ more years from the time you switch to us, without upgrades or continuous updates. Our services encompass a range of Oracle EBS versions, providing support for the E-Business Suite. We also navigate the intricacies of Oracle E-Business Suite licensing, ensuring compliance and optimization.

Our 24/7/365 follow-the-sun third-party support for EBS is led by Primary Support Engineers who average 20+ years of experience. We can support your Oracle EBS on-premises, in the cloud, or throughout a cloud migration. And while we guarantee a response time of 10 minutes for critical P1 issues, our average actual response time is under 2 minutes for P1 and P2 issues.

Our comprehensive third-party support services for EBS can help you:

  • achieve your strategic, operational, and financial goals
  • save up to 90% on your total current Oracle EBS support costs
  • extract greater value from your existing technology investments
  • proactively secure your enterprise software ecosystem
  • follow your own roadmap: on-premises, cloud, or hybrid
Up to
90%

savings on total support costs

Less than
2 minutes

average response time for P1 and P2 issues

Over $9B

in estimated total client savings since 2005

4.9/5.0

overall average client satisfaction rating

Managed services to improve performance and enable innovation

With Rimini Manage™ for Oracle, you can free up your IT team for innovation and cloud-related projects while our team manages and improves the performance of your existing environment. With our deep expertise in complex applications such as Oracle EBS, we can take on your day-to-day IT service management, reduce complexity, and improve operational efficiency.

The benefits of Rimini Manage™ for Oracle include:

  • an always-on global network of senior-level software engineers
  • human-first expertise empowered by AI service insight and automation
  • reduced project backlogs and fast incident resolution
  • root cause analysis to prevent incident recurrence
  • an unlimited ticket model from a broad catalog of services
  • the flexibility to fill IT skills gaps seamlessly
  • predictable billing
Learn more about Rimini Manage for Oracle
Two men in business suites discuss Rimini support and services for Oracle EBS.

Benefits of partnering with Rimini Street

Chart Your roadmap

Chart Your roadmap

Free yourself from vendor mandates and restrictions
Eliminate overspending on EBS support

Eliminate overspending on EBS support

Redeploy newly available funds into top-priority projects
Say yes to the business

Say yes to the business

Prioritize digital innovation for business stakeholders
Free up your staff

Free up your staff

Engage and retain IT talent with strategic projects and innovation

Oracle EBS product lines we support

Keep your existing licensed application modules and release updates, even if you have not deployed them yet. Then implement them on your own schedule, as business needs arise, free from the constraints of Oracle's EBS roadmap and support timing.

CRM
Financial management
Human capital management
Procurement
Project portfolio management
Service management
Supply chain management
Value chain execution
Value chain planning

Rimini Street supports all E-Business Suite application modules on all E-Business Suite Releases 10.7 and later. 

Featured clients

View All Clients
Featured clients
Featured clients
“

We've been able to free up resources and time to invest in the development and introduction of new applications.”

– Morgan Chang, IT Director
Learn more
Featured clients
Featured clients
“

There is a massive amount of technology involved, but the most important thing is how it impacts peoples’ lives.

It was refreshing to engage with a company that is really motivated and enthusiastic to go above and beyond to provide the needed support and help solve our problems.”

– Jim Chilton, CIO
Learn more
Featured clients
Featured clients
“

As business starts to normalize, all the initiatives are coming together to create a more efficient, stronger, and leaner airline.

We’ve achieved substantial cost savings, but more importantly, the savings translate to additional capacity and capability, meaning I can deliver even greater value to the business.

The money we used to spend with Oracle is now providing high-quality support, and results in us having more time and money to focus on our business transformation efforts.”

– Wilson Go, CIO
Learn more
Bumhan Mecatec
Korean Air
Ricoh
Pacific Healthcare
GES
Doosan Enerbility
Globe Union Industrial Corp
Welch’s
Tempel Steel
LifeWay Christian Resources
BrightSource Energy, Inc
Greater Western Water
Federal Group
Philippines Airlines
Brandsafway
View All

“We needed to find an avenue for cost savings, and after conducting a deep dive into Oracle licensing and a comprehensive gap analysis comparing Rimini Street and Oracle Support models – Rimini Street provided the best value without compromising our ERP strategy.”

Gauri Kapur, VP, Corporate Applications, Data Reporting & Analytics
RELATED SERVICES

Rimini ONE™

Our end-to-end solutions for Oracle EBS include integrated application and database support, software security, managed services, and professional services from a single, proven partner.

Learn more
Rimini ONE™

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Global leader of image processing chooses Rimini Support™ and Rimini Protect™ as it explores new ERP strategy independent of Oracle LAS VEGAS – June 11, 2024 – Rimini Street, Inc. (Nasdaq: RMNI), a global provider of end-to-end enterprise software support, products and services, the leading third-party support provider for Oracle and SAP software, and a […]

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