• Log in
  • Search Icon Close Icon
  • Globe Icon
    • All Countries/Regions
      • Australia & New Zealand – English
      • Brazil – Português
      • France – Français
      • Germany – Deutsch
      • Indonesia – English
      • Israel – עברית
      • Japan – 日本語
      • Korea – 한국어
      • Malaysia – English
      • Mexico – Español
      • Philippines – English
      • Singapore – English
      • Taiwan – 繁體中文
      • UAE & Saudi Arabia – العربية
      • United Kingdom – English
      • United States – English
    • North America
      • United States – English
      • Mexico – Español
    • South America
      • Brazil – Português
    • Europe
      • United Kingdom – English
      • France – Français
      • Germany – Deutsch
    • Asia Pacific
      • Australia & New Zealand – English
      • Indonesia – English
      • Japan – 日本語
      • Korea – 한국어
      • Malaysia – English
      • Philippines – English
      • Singapore – English
      • Taiwan – 繁體中文
    • Middle East
      • Israel – עברית
      • UAE & Saudi Arabia – العربية
Third-Party Support for Enterprise Software | Rimini Street Third-Party Support for Enterprise Software | Rimini Street
  • What we do
    End-to-end support and services for enterprise software
    • We help you…
      • Reduce support costs
      • Fund innovation
      • Fill tech skills gap
      • Strategic roadmap guidance
      • Avoid expensive upgrades/ migrations
      • Extend life of ERP investments
      • Accelerate AI-enabled transformation
      • See all
    • Support and services
      • Enterprise software support
      • Managed services
      • Professional services
      • Security solutions and services
      • Unified support and services
      • Interoperability services
      • Monitoring and health check services
      • Tax and regulatory compliance services
      • License advisory services
  • Software we support
    Mission-critical, expert support and services for the most popular enterprise software and database platforms
    • Oracle
      • Oracle E-Business Suite
      • Oracle Database
      • Hyperion
      • JD Edwards
      • Fusion Middleware
      • See all
    • SAP
      • SAP ECC and Business Suite
      • SAP S/4HANA
      • SAP HANA Database
      • SAP BusinessObjects
      • SAP ASE (Sybase) Database
      • SAP cloud products
    • Open-source databases
      • PostgreSQL
      • MySQL
      • MariaDB
      • MongoDB
    • ServiceNow
    • VMware
    • Salesforce
    • Workday
    • Microsoft
    • IBM
    • And more
  • Success stories
    Real-world stories of how clients have achieved profitability and competitive advantage
    • By industry
    • Business & professional services
    • Education
    • Energy & utilities
    • Government
    • Healthcare
    • Wholesale & distribution
    • Hospitality
    • Manufacturing
    • Media & entertainment
    • Nonprofit
    • Technology
    • Transportation & logistics
    • See all
  • Resources
    Library of tools and insights to keep you on the Smart Path™ toward IT success
    • Blogs, videos, eBooks & more
      • All content
      • By topic
        • Cost savings
        • Cloud transformation
        • IT modernization
        • ERP support
        • Interoperability
        • Hybrid IT
        • Innovation
        • Skills gap
        • Security
        • All others
      • By software supported
        • Oracle
        • SAP
        • VMware
        • Salesforce
        • Microsoft
        • IBM
        • All others
      • By content type
        • Blogs
        • Videos
        • Webinars
        • eBooks
        • Infographics
        • Research reports
        • Analyst reports
        • All others
    • Savings and cost calculators
      • Support savings calculator
      • Oracle savings calculator
      • SAP savings calculator
      • VMware renewal estimator
    • Watch our IT experts in action
    • Connect with our experts
  • Company
    A global leader in enterprise software support and services for mission-critical systems
    • About us
    • Leadership team
    • Investor relations
    • Ethics and compliance
    • Foundation
    • Newsroom
    • Events
    • Awards
    • Careers
    • Partner program
  • Contact us
Contact us
Research Report

IT Leaders Considering a New Support and Services Model 

Insights on how CIOs and CTOs view their existing support and services models and what they’re looking for in the future.

IT Leaders Considering a New Support and Services Model 

IT leaders faced with shrinking budgets and increasing demands for innovation are seeking more value out of their support and services model. To explore how IT leaders view their existing ERP and database support and services model, we commissioned with Censuswide to survey US CIOs and CTOs.  

Key findings from the report include: 

  • 7 in 10 respondents consider their vendor-based support and services model inadequate 
  • Approximately a third of respondents find multi-vendor models costly    
  • 31% find it challenging to keep up with the volume of vulnerabilities 

In response to these challenges, 72% of IT leaders are seeking out new models with a more integrated approach. For complete data, insights, and analysis to help you re-evaluate your support and services model, download the full report now. 

Get more value from ERP support and services!

All fields marked * are required.
Rimini Street, Inc.
Follow Rimini Street
Contact Us
Quick Links
  • About Us
  • Careers
  • Leadership Team
  • Rimini ONE™
Solutions by need
  • Address Tech and IT Skills Gaps
  • Avoid Expensive ERP Upgrades or Migrations
  • Maximize the value of ERP investments
  • Migration to the Cloud
  • Reduce Support Costs
  • View all
Solutions by role
  • Executive
  • Finance
  • IT
  • Procurement
Solutions by industry
  • Manufacturing
  • Telecom
  • Retail
  • Financial Services
  • Energy, Utilities and Resources
  • Government
  • View all

Copyright © 2025 Rimini Street, Inc.

All rights reserved.

  • Terms of Use
  • Privacy Notice
  • Cookie Settings
  • Request a Quote
  • Request More Information
  • Modern Slavery Act Statement
  • Site Map
Savings Calculator Scroll to the top of the page