B SMART TV welcomes Rimini Street’s Emmanuelle Hose and Nicolas Forgues, EVP and Chief Technology Officer at Carrefour, a leading global food retailer with an annual revenue of €90.8 billion (2022).

In this interview, Hose and Forgues discuss how Rimini Support for Oracle helped Carrefour achieve their strategic goals:

  • Enable innovation
  • Reallocate people, time, and money to high value initiatives
  • Remove dependence on Oracle

Forgues explains how the Rimini Street value proposition aligns with changing mindsets regarding software vendor support. He also credits Rimini Support for helping Carrefour gain flexibility, reinvest funds to transform its hypermarkets, and reduce database TCO by almost 70%.

Within months, Forgues reports “total satisfaction,” both financial and operational, with Rimini Street.

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We were able to halve our SAP maintenance costs over a couple year period resulting in substantial savings.”

– Tim Aynsley Head of Technology
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My team applauds the speed of Rimini Street support. It’s tremendously different than SAP support.”

– Jerry Lee IT Director
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When we were migrating to AWS and upgrading our ERP, without Rimini Street, we wouldn’t have had the right care and it would have been a very difficult project.”

– Cho Yeon-Jeong ERP IT Team, Manager
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