• Log in
  • Search Icon Close Icon
  • Globe Icon
    • All Countries/Regions
      • Australia & New Zealand – English
      • Brazil – Português
      • France – Français
      • Germany – Deutsch
      • Indonesia – English
      • Israel – עברית
      • Japan – 日本語
      • Korea – 한국어
      • Malaysia – English
      • Mexico – Español
      • Philippines – English
      • Singapore – English
      • Taiwan – 繁體中文
      • UAE & Saudi Arabia – العربية
      • United Kingdom – English
      • United States – English
    • North America
      • United States – English
      • Mexico – Español
    • South America
      • Brazil – Português
    • Europe
      • United Kingdom – English
      • France – Français
      • Germany – Deutsch
    • Asia Pacific
      • Australia & New Zealand – English
      • Indonesia – English
      • Japan – 日本語
      • Korea – 한국어
      • Malaysia – English
      • Philippines – English
      • Singapore – English
      • Taiwan – 繁體中文
    • Middle East
      • Israel – עברית
      • UAE & Saudi Arabia – العربية
Third-Party Support for Enterprise Software | Rimini Street Third-Party Support for Enterprise Software | Rimini Street
  • What we do
    End-to-end support and services for enterprise software
    • We help you…
      • Reduce support costs
      • Fund innovation
      • Fill tech skills gap
      • Strategic roadmap guidance
      • Avoid expensive upgrades/ migrations
      • Extend life of ERP investments
      • Accelerate AI-enabled transformation
      • See all objectives
    • Support and services
      • Enterprise software support
      • Managed services
      • Professional services
      • Security solutions and services
      • Unified support and services
      • Interoperability services
      • Monitoring and health check services
      • Tax and regulatory compliance services
      • License advisory services
      • See all support and services
  • Software we support
    Mission-critical, expert support and services for the most popular enterprise software and database platforms
    • Oracle
      • Oracle E-Business Suite
      • Oracle Database
      • Hyperion
      • JD Edwards
      • Fusion Middleware
      • See all Oracle
    • SAP
      • SAP ECC and Business Suite
      • SAP S/4HANA
      • SAP HANA Database
      • SAP BusinessObjects
      • SAP ASE (Sybase) Database
      • SAP cloud products
    • Open-source databases
      • PostgreSQL
      • MySQL
      • MariaDB
      • MongoDB
    • Microsoft
    • IBM
    • ServiceNow
    • VMware
    • Salesforce
    • Workday
    • And more
    • See all software we support
  • Industries
    Tailored solutions and strategic expertise for your industry’s unique challenges.
    • Manufacturing
    • Telecom
    • Retail
    • Financial Services
    • Energy, Utilities and Resources
    • Government
    • See all industries
  • Success stories
    Real-world stories of how clients have achieved profitability and competitive advantage
    • By industry
    • Business & professional services
    • Education
    • Energy & utilities
    • Government
    • Healthcare
    • Wholesale & distribution
    • Hospitality
    • Manufacturing
    • Media & entertainment
    • Nonprofit
    • Technology
    • Transportation & logistics
    • See all success stories
  • Resources
    Library of tools and insights to keep you on the Smart Path™ toward IT success
    • Blogs, videos, eBooks & more
      • All content
      • By topic
        • Cost savings
        • Cloud transformation
        • IT modernization
        • ERP support
        • Interoperability
        • Hybrid IT
        • Innovation
        • Skills gap
        • Security
        • All others
      • By software supported
        • Oracle
        • SAP
        • VMware
        • Salesforce
        • Microsoft
        • IBM
        • All others
      • By content type
        • Blogs
        • Videos
        • Webinars
        • eBooks
        • Infographics
        • Research reports
        • Analyst reports
        • All others
    • Savings and cost calculators
      • Support savings calculator
      • Oracle savings calculator
      • SAP savings calculator
      • VMware renewal estimator
    • Watch our IT experts in action
    • Connect with our experts
  • Company
    A global leader in enterprise software support and services for mission-critical systems
    • About us
    • Leadership team
    • Investor relations
    • Ethics and compliance
    • Foundation
    • Newsroom
    • Events
    • Awards
    • Careers
    • Partner program
  • Contact us
Contact us
Video

T-Mobile Technology Leader Discusses Replacing SAP Support with Rimini Street Support

Rimini Street Unified Software Services Help Retailers Fund Digital Transformation and Growth

Erik LaValle, senior director of product and technology for supply chain at T-Mobile, discusses the benefits of switching from SAP support to Rimini Street third-party software support — a critical decision for the company. T-Mobile has a complex, highly-customized technology landscape that includes SAP inventory management and SAP financial reporting. Maintenance for some components of T-Mobile’s system was a struggle with SAP support.

LaValle lauds the Rimini Street value proposition and ability to support a wide array of technology operations that have a significant business impact on the organization, touching nearly every aspect of it. He specifically cites the expertise that Rimini Street delivers through its third-party support for SAP and Oracle Database ─ including extensive experience solving challenges for other clients ─ in mitigating risk for T-Mobile.

Additional resources

Assessing an SAP-Rimini Street Strategy: A Valoir Report
Analyst Research
Assessing an SAP-Rimini Street Strategy: A Valoir Report

SAP customers contemplating the transition to S/4HANA have a lot to consider. A move to S/4HANA is more than an upgrade; it’s a new implementation effort, a new platform, and a new database. With costs estimated to be 5 to 7 times current license costs and potential barriers to aligning scarce expertise to make the move with minimal disruption, many customers are searching for options. The Valoir Research report, “Assessing an SAP-Rimini Street Strategy,” helps SAP customers understand the role of independent, third-party support from Rimini Street. In the report, you’ll learn: The current state of SAP software support and licensing burdens The value of stopping the clock on SAP’s planned deadlines to make the S/4HANA move when your business needs dictate – not SAP’s roadmap Ways customers are using liberated resources and budget to help fund digital transformation and accelerate innovation initiatives How Rimini Street independent, third-party support has helped customers reset their SAP relationships to better position themselves for an eventual move to S/4HANA

Read Analyst Research
Head of IT at Kumagai Gumi Discusses Rimini Street Support for SAP ERP
Video
Head of IT at Kumagai Gumi Discusses Rimini Street Support for SAP ERP

Rimini Street third-party support for SAP software helps Kumagai Gumi save IT funds for innovation and extend the life of its ERP. Watch the video to learn more.

Watch Video
coventya
Blog
Third-Party Support: A Strategy for IT Agility, Not Just a Cost-Cutting Measure
Rimini Street Staff
3 min read

The financial benefits of dropping vendor-sourced maintenance in favor of third-party enterprise software support are very tangible; the lure of cutting expenditures by 50% – for what are commonly agreed to be superior levels of service – has proven compelling to thousands of companies. However, for many CIOs, the transition to third-party support presents advantages […]

Read Blog
Global Food Retailer, Carrefour, Reports “Total Satisfaction” with Rimini Support™ for Oracle
Video
Global Food Retailer, Carrefour, Reports “Total Satisfaction” with Rimini Support™ for Oracle
Watch Video
IT Leaders Considering a New Support and Services Model 
Research Report
IT Leaders Considering a New Support and Services Model 
Read Research Report
Rimini Street Delivers Better Quality and Better Outcomes for Labeyrie Fine Foods
Video
Rimini Street Delivers Better Quality and Better Outcomes for Labeyrie Fine Foods
Watch Video
2022 IT Buyer Sentiment Survey: A GCC Countries Executive Summary
Analyst Research
2022 IT Buyer Sentiment Survey: A GCC Countries Executive Summary

During times of disruption, companies within the Gulf Cooperation Council (GCC) countries that innovate and proactively invest in their own future can emerge stronger on the other side. How are CTOs and CIOs leading the charge to meet their 2022 objectives in a business landscape that included a global pandemic and economic and political uncertainty? What is the role — and priority — of technology in combating disruption for organisations with GCC countries? What are IT leaders’ feelings towards digital transformation and the cloud? What are their top IT initiatives for 2022? In this report sponsored by Rimini Street, Censuswide reveals results of its GCC region IT buyer sentiment survey covering industries including Telecoms, Financial Services, Oil and Gas, Retail, Manufacturing. They provide insights on those questions and more, including: What types of initiatives would IT leaders like to see more of in 2022? What initiatives would IT leaders like to cancel in 2022? What are the biggest challenges being faced when trying to meet digital transformation objectives? What are IT leaders’ plans, if any, for cloud migration? What % feel positively about their enterprise application vendor’s cloud offering? What % are looking to move to an open-source database? What % are dissatisfied with their enterprise application vendor support and why? Assess how your organisation stacks up — and your progress on digital transformation — by downloading the report today.

Read Analyst Research
Help Maximise Your SAP Investment and Drive Innovation
Webinar
Help Maximise Your SAP Investment and Drive Innovation

Many SAP licensees, even after paying their annual support invoices, still endure hours of self-support on customisations, chasing down support tickets and inflexible vendor roadmaps resulting in drained resources that could otherwise be deployed on projects to drive innovation. There’s a better way. Hear how T-Mobile optimised resources, filled skills gaps, and deployed their team towards bigger initiatives. Find out how to migrate to next-gen systems on your timetable instead of SAP’s — as well as how to address current SAP trends. It’s 10 minutes well spent. Watch now.

Watch Webinar

Ready to get started?

Contact sales to learn more

Contact us
Rimini Street, Inc.
Follow Rimini Street
Contact Us
Quick Links
  • About Us
  • Careers
  • Leadership Team
  • Rimini ONE™
Solutions by need
  • Address Tech and IT Skills Gaps
  • Avoid Expensive ERP Upgrades or Migrations
  • Maximize the value of ERP investments
  • Migration to the Cloud
  • Reduce Support Costs
  • View all
Solutions by role
  • Executive
  • Finance
  • IT
  • Procurement
Solutions by industry
  • Manufacturing
  • Telecom
  • Retail
  • Financial Services
  • Energy, Utilities and Resources
  • Government
  • View all

Copyright © 2025 Rimini Street, Inc.

All rights reserved.

  • Terms of Use
  • Privacy Notice
  • Cookie Settings
  • Request a Quote
  • Request More Information
  • Modern Slavery Act Statement
  • Site Map
Savings Calculator Scroll to the top of the page