Achieve Transformation without Disruption™
For telecom companies, innovation is crucial for staying ahead in a highly competitive industry. Adopting technologies like 5G, IoT, AI and automation can elevate services, driving customer satisfaction and brand loyalty. But with pressures such as shrinking profit margins and ESG mandates, how can telecom organizations fund and launch innovation projects that distinguish them from competitors and strengthen shareholder value?
At Rimini Street, we make it possible to achieve the system longevity you need to innovate boldly. By replacing vendor support, we keep your systems fully supported, compliant and secure for up to an additional 15 years, giving you the freedom and flexibility to add features and functions to your core ERP for transformation today — no more waiting years into the future due to disruptive upgrades and reimplementation.
Partner with us and see how our end-to-end software support for telecom companies can help you achieve your vision, delivering valuable guidance and hands-on service along the way.
Fuel business innovation
Ensure security and compliance
Control your IT roadmap
By the numbers
Telecom companies signed to date
Client savings
Satisfaction rating
Fund and fuel innovation with software support services for telecom
As a global leader of end-to-end third-party enterprise software support and innovation solutions, Rimini Street serves as a strategic IT partner for organizations like yours. Let us guide you on a path toward not only protecting and future-proofing your IT investment but helping you achieve your growth and profitability goals — faster — by leveraging your existing, highly valuable systems.
Leverage award-winning software support for telecom companies running Oracle, SAP and more. Rest assured our team of global experts can resolve issues quickly to maintain stability, uptime and optimal performance.
With Rimini Support™, you can expect:
- 24/7/365 support with industry-leading SLAs, including <2-minute average response time for P1 issues
- Customization support and tax, legal and regulatory updates included
- Immediate savings of up to 50% on annual support fees
Take advantage of managed services for telecom industry companies to free up internal resources and address backlog issues. Rely on our experts to fill skills gaps and handle day-to-day management.
With Rimini Manage™, you can expect:
- Access to engineering experts with in-depth knowledge of Oracle, SAP, VMware® and more
- Root cause analysis for recurring issue resolution and continuous optimization
- Predictable billing for better financial planning
Get valuable ERP consulting services from a team of seasoned professionals with extensive knowledge and experience. From roadmapping services to time-bound projects, we provide expert guidance with hands-on delivery of successful outcomes.
With Rimini Consult™, you can expect:
- Targeted solutions for security, interoperability and integration challenges
- Greater ROI on your existing software investments
- Cost-effective option for team expansion with a wide breadth of skills
Address the top items on your risk agenda, including data protection and governance. Adopt a proactive approach that can be applied immediately to strengthen your security posture across your entire environment.
With Rimini Protect™, you can expect:
- Zero-day protection from entire classes of vulnerabilities
- Hardening guidance based on internal expertise and resources from DISA STIGs, OSINT and CIS
- Reliable threat mitigation without code modification or downtime
Extend the life of your existing ERP by proactively addressing potential interoperability issues. Apply our unique and patented solutions to help decouple your system from your tech stack, allowing greater freedom and control.
With Rimini Connect™, you can expect:
- Ability to modernize your ERP without costly and disruptive upgrades
- Seamless compatibility with new OS, browsers, Java versions and email applications
- Improved ROI and longevity of enterprise software investments
Take a proactive approach to system performance by implementing advisory, monitoring and health solutions. Let our experts help keep your ERP running smoothly by tackling problems before they can become critical.
With Rimini Watch™, you can expect:
- Turnkey implementations for improved uptime and business continuity
- Better problem resolution through root cause analysis
- Avoidance of issues that require expensive fixes
Obtain support for your unique, ever-expanding, disparate ecosystem. Thanks to highly technical experts with experience in multitudes of systems, you can get more support and more value from one trusted partner.
With Rimini Custom™, you can expect:
- Proposal tailored to your budget, timeline and the scope of work requested
- Convenience of having one trusted partner to manage more of your software
- Expert assistance to facilitate growth and innovation
Hear what our clients have to say
Rimini Street has always been very understanding and takes the time to check the facts, solve problems, and help us reach our goals. Therefore, we are grateful to have Rimini Street's support.”
The breadth of experience that Rimini Street brings has definitely mitigated risk for T-Mobile.
The strength of the Rimini Street team made it possible to support the significant customizations that SAP struggled to handle. We get everything and more that we had from SAP at half the cost — it really was an unassailable proposal!
It became very clear that moving to a third-party support provider offered a compelling alternative for us.”
Additional resources
As the market becomes increasingly competitive and technology evolves rapidly, telecommunications industry (telecom) leaders must find ways to achieve more with less — managing operating expenses (OPEX) without sacrificing critical capabilities. This balancing act is especially difficult in a capital-intensive industry like telecom, where infrastructure investments and IT systems are crucial for ongoing operations. In […]
In my previous blog, Strategies for Telecom Executives—Navigating the OPEX Conundrum, we explored the growing pressures on OPEX in the telecom sector, from network upgrades and regulatory compliance to rising energy costs and cybersecurity. As telecom executives work to navigate these challenges, finding a balance between fostering innovation and managing operating expenses is no longer […]
The world is swirling with change for Telecommunications and Media and Entertainment (M&E) companies. The advances brought by 5G technology allow a complex array of possibilities…and risks. Read the Rimini Street-sponsored report – As Cloud Investments Increase, Are You Creating Risk by Skimping on Your Database Budget? – for an in-depth analysis of both. You’ll learn Key tech trends in the Telecommunications and M&E industries How to modernize while keeping ROI and cost of ownership in full view What your peers and competitors are forecasting for 2023 spend Prepared by global market intelligence firm IDC, the report also covers the thorny ground of patches, updates, and security risks – as well as the options available to telecommunications and M&E companies for answering their needs.
During times of disruption, companies within the Gulf Cooperation Council (GCC) countries that innovate and proactively invest in their own future can emerge stronger on the other side. How are CTOs and CIOs leading the charge to meet their 2022 objectives in a business landscape that included a global pandemic and economic and political uncertainty? What is the role — and priority — of technology in combating disruption for organisations with GCC countries? What are IT leaders’ feelings towards digital transformation and the cloud? What are their top IT initiatives for 2022? In this report sponsored by Rimini Street, Censuswide reveals results of its GCC region IT buyer sentiment survey covering industries including Telecoms, Financial Services, Oil and Gas, Retail, Manufacturing. They provide insights on those questions and more, including: What types of initiatives would IT leaders like to see more of in 2022? What initiatives would IT leaders like to cancel in 2022? What are the biggest challenges being faced when trying to meet digital transformation objectives? What are IT leaders’ plans, if any, for cloud migration? What % feel positively about their enterprise application vendor’s cloud offering? What % are looking to move to an open-source database? What % are dissatisfied with their enterprise application vendor support and why? Assess how your organisation stacks up — and your progress on digital transformation — by downloading the report today.
Many SAP licensees, even after paying their annual support invoices, still endure hours of self-support on customisations, chasing down support tickets and inflexible vendor roadmaps resulting in drained resources that could otherwise be deployed on projects to drive innovation. There’s a better way. Hear how T-Mobile optimised resources, filled skills gaps, and deployed their team towards bigger initiatives. Find out how to migrate to next-gen systems on your timetable instead of SAP’s — as well as how to address current SAP trends. It’s 10 minutes well spent. Watch now.
Many SAP licensees, even after paying their annual support invoices, still endure hours of self-support on customizations, chasing down support tickets and inflexible vendor roadmaps resulting in drained resources that could otherwise be deployed on projects to drive innovation. There’s a better way. Hear how T-Mobile optimized resources, filled skills gaps, and deployed their team towards bigger initiatives. Find out how to migrate to next-gen systems on your timetable instead of SAP’s — as well as how to address current SAP trends. It’s 10 minutes well spent. Watch now.
Third-Party Maintenance for SAP Helps T-Mobile Enhance Customer Experience and Reliability “Remaining connected to family, friends, and customers is incredibly important, especially in these times” states Erik LaValle, senior director of product and technology at T-Mobile. “Our customers need to know that they can rely on us 100% of the time.” The host of […]
Now you can drive innovation for SAP by optimizing your current roadmap strategy. Find out how, in an informative thought leadership panel on SAP support services, featuring Constellation Research analyst Ray Wang, T-Mobile’s Senior Director of Product and Technology Erik LaValle, and Rimini Street SAP Support Services Leader Jennifer Perry. If you’re like most companies, your budgets are already stretched to the limit. Meanwhile, CIOs and IT leaders are under unrelenting pressure to drive innovation for SAP and manage the high cost of SAP support services. Not surprisingly, SAP seemingly wants you to follow its roadmap, timeline, and SAP strategy regardless of the impact on your company’s innovation. In this engaging panel discussion, you’ll hear Ray’s views on the state of SAP support services today and the growing challenges facing IT leaders. Plus, Eric will discuss T-Mobile’s practical approach to achieving critical innovations, flexible solutions, and superior customer experiences by leveraging Rimini Street support services for SAP.
Calling growth and profitability...
Contact Rimini Street today to learn how our expert support, innovation solutions and managed services for telecom can help pave the way for your company’s transformation.