Share the road with an innovative partner
The transportation and logistics industries are complex and growing markets. The increasing volume of goods and products makes it challenging to identify new ways to handle the additional capacity. Those destined to win will adopt technology and enterprise software solutions or find innovative ways to match the continual supply and demand requirements. Identifying partners that enable the ability to focus on strategic goals and redirect IT funds toward them is key.
Free up funds to focus on strategic initiatives
Rimini Street independent, third-party support services and comprehensive support solutions for transportation industry software and logistics industry software are built on a model that helps clients save time, money, and resources. Newly available IT funds and time of staff can be reallocated to higher-level business priorities such as transforming the workforce and workplace, securing and digitalizing supply chains, and meeting ever-increasing consumer expectations.
Gain operational efficiencies
ERP systems are business-critical applications that require time and experienced resources to ensure they receive best-in-class support. Professionals in the transportation and logistics industries understand that to maintain high customer satisfaction rates and loyalty, service and response times matter. Rimini Street third-party support for ERP applications helps maximize uptime with ultra-fast response times and SLAs, covering a broad range of services including customization support and tax, legal, and regulatory updates at no additional cost. This singular focus on client service and success has earned Rimini Street an overall 4.9/5.0 client satisfaction rating.
Leave the vendor-dictated ERP roadmap in the rearview mirror
Transportation and logistics companies can struggle to manage increased competition, labor and fuel costs, environmental regulation, rapidly changing consumer expectations, and technology disruption. Those that are beholden to a software vendor’s roadmap and annual support fees can have very few funds available to address these challenges. Rimini Street clients save 50% on annual support fees compared to vendor support, and save up to 90% on total maintenance costs. This enables them to craft a Business-Driven Roadmap that aligns IT spending with business priorities, not with a vendor-dictated roadmap.
Industry solutions
Oracle Database
Work with one vendor for support for Oracle Database
SAP
Maintain the current stable and mature SAP implementation
Oracle E-Business Suite
Receive ultra-responsive support for Oracle EBS products
SAP BusinessObjects
Integrated service with interoperability and configuration support for BusinessObjects
Application Management Services (AMS)
Integrated AMS for SAP or Oracle applications and ERP support
Siebel
The flexibility to remain fully supported on Siebel 6.x, 7.x, and 8.x applications
HANA Database
The single source for support for SAP S/4HANA Database
Why Rimini Street
Rimini Support replaces vendor support and deliver a premium service experience, leveraging a scalable, global support model to drive business results. Enterprise software support savings can be invested in driving competitive advantage and fueling growth.
Better model
Rimini Street support is vendor-agnostic, ideally suited for evolving and hybrid IT environments. Helping clients contain costs and maximize the lifetime value of ERP systems are cornerstones of Rimini Street support. Expert interoperability and security solutions help ensure that clients can keep existing software releases for at least 15 years.
Better people
Rimini Street engineers have the experience and the resources to help resolve the most complex software issues, including root cause analysis. Primary Support Engineers (PSEs) lead the way, backed by a global network of always-on IT professionals who are experts in every kind of enterprise software and system.
Better outcomes
Rimini Street clients don't overspend on vendor support or lose precious IT time on unnecessary updates and upgrades. Instead, IT teams can work on innovation and growth initiatives that support a Business-Driven Roadmap, while software support savings can be directed to operational improvements and better meeting customer needs.
Featured clients
When we were migrating to AWS and upgrading our ERP, without Rimini Street, we wouldn’t have had the right care and it would have been a very difficult project.”
– Cho Yeon-Jeong ERP IT Team, Manager
As business starts to normalize, all the initiatives are coming together to create a more efficient, stronger, and leaner airline.
We’ve achieved substantial cost savings, but more importantly, the savings translate to additional capacity and capability, meaning I can deliver even greater value to the business.
The money we used to spend with Oracle is now providing high-quality support, and results in us having more time and money to focus on our business transformation efforts.”
Rimini Street is solely focused on support and is incredibly customer-centric, which means it is constantly aiming to raise the bar and find new ways to deliver high-quality, cost-effective support to our business.”
– Ingo Paas CIO
Additional resources
Cloud is a dominant force in enterprise software today. Moving data and workloads to cloud-based environments can drive competitive advantage, particularly by helping enterprises meet changing customer demands and enable new processes. Despite their popularity, cloud systems may not be the optimal strategic solution for entire IT landscapes. In many cases, internally deployed, customized ERP systems are robust and highly-functional, and there is no business case to move them to the cloud. Creating a hybrid IT strategy then becomes a smart path to optimizing IT budgets, choosing best-of-breed SaaS solutions, and accelerating digital transformation. To help fund these hybrid IT solutions, many organizations are switching from software vendor support to independent, third-party support, saving up to 90% on total maintenance costs and redirecting scarce IT budget dollars to innovation. In this informative e-book, you’ll meet five Rimini Street clients that are executing a hybrid IT strategy facilitated by third-party support, reallocating savings to initiatives such as: Low-code application development New marketing programs Rollout of electronic data interchange (EDI) for e-commerce Development of a cloud-based information technology service management (ITSM) application Freeing up IT staff for new projects Find out more about the benefits of third-party support for hybrid IT solutions. Read this new eBook.
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