Support Features |
Rimini Street |
Microsoft Support |
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Support Services |
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Repository and documentation fixes |
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Operational and configuration support |
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Installation and upgrade support |
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Named, regional primary support engineer with an average of 20 years of experience |
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Account management services |
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10-minute guaranteed response SLA for P1 critical cases with 2-hour update communications |
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Full support with no required upgrades |
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Performance support |
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Interoperability and integration support |
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Full support of current release for at least 15 years from contract date |
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Strategic Services |
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Technical, functional, and application roadmap advisory services |
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Cloud advisory services |
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License advisory services |
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Security advisory services |
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Interoperability and integration advisory services |
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Monitor and check advisory services |
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Impact on Resources |
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Significant reduction in operating costs (budget, people, time) |
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Independence from vendor-dictated roadmap |
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Featured resources
March 4, 2025 was a day filled with uncertainty for VMware clients when the US government agency CISA (Cybersecurity and Infrastructure Security Agency) announced that three VMware ESXi vulnerabilities were being added to the Known Exploited Vulnerabilities (KEV) list.[1] Two of these vulnerabilities were ranked as “severe” and one as “critical” based on their severity […]
In the past few years, AI has become an unavoidable topic in just about every conversation within the ERP enterprise technology space. There is an official unspoken race for everyone to bring the power of AI to their own enterprise business solutions. But what does that really mean, and more importantly, what type of effort […]
Organizations can now benefit from Rimini Street’s expert management services to streamline Workday operations, address staffing needs, and drive better business outcomes LAS VEGAS – March 27, 2025 – Rimini Street, Inc. (Nasdaq: RMNI), a global provider of end-to-end enterprise software support and innovation solutions, and the leading third-party support provider for Oracle, SAP and […]
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