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Third-Party Support for Enterprise Software | Rimini Street Third-Party Support for Enterprise Software | Rimini Street
  • What we do
    End-to-end support and services for enterprise software
    • We help you…
      • Reduce support costs
      • Fund innovation
      • Fill tech skills gap
      • Strategic roadmap guidance
      • Avoid expensive upgrades/ migrations
      • Extend life of ERP investments
      • Accelerate AI-enabled transformation
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    • Support and services
      • Enterprise software support
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      • Unified support and services
      • Interoperability services
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      • License advisory services
  • Software we support
    Mission-critical, expert support and services for the most popular enterprise software and database platforms
    • Oracle
      • Oracle E-Business Suite
      • Oracle Database
      • Hyperion
      • JD Edwards
      • Fusion Middleware
      • See all
    • SAP
      • SAP ECC and Business Suite
      • SAP S/4HANA
      • SAP HANA Database
      • SAP BusinessObjects
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      • SAP cloud products
    • Open-source databases
      • PostgreSQL
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      • MariaDB
      • MongoDB
    • ServiceNow
    • VMware
    • Salesforce
    • Workday
    • Microsoft
    • IBM
    • And more
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Contact us

Enterprise Software Support & Innovation Solutions by Objective

Plan, build and execute your vision with Rimini Street, the trusted, vendor-agnostic IT partner with a proven track record of helping thousands of organizations achieve their business objectives.

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Enterprise Software Support & Innovation Solutions by Objective

Top requested objective: Cost reduction

We’ve helped clients save more than $9B to date, freeing up resources for strategic projects, technology initiatives and talent acquisition. See your potential savings from third-party support and IT transformation services.

Calculate your savings

Reimagine IT as the hero of your organization

The long list of demands from the business only continues to grow, as does the challenge of managing a sprawling estate of systems and the imperative for innovation now. You need a strategic partner with depth of knowledge and breadth of capabilities to help you visualize what’s possible, build a roadmap and bring it to life. Whatever your business objectives may be, We’ll Get You There.™

Support

Get comprehensive support

Receive fast, expert support from experienced engineers to protect business uptime.

Save on software TCO

Lower total support costs by up to 90% across all your enterprise applications.

Extend life of software

Run your existing systems for up to 15+ years without upgrades or migrations.

Future-proof systems

Ensure your enterprise applications, databases and tech stack interoperate seamlessly.

Outsource support

Shift the support burden for all applications to one expert IT partner.

Maintain compliance

Stay compliant with global tax, legal and regulatory services for 160+ countries.
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Optimize

Manage applications

Manage and run your critical applications more efficiently and cost-effectively.

Plan and rationalize systems

Optimize and simplify your existing systems for greater savings and efficiency.

Simplify cloud modernization

Easily migrate workloads to and from the cloud, optimizing your usage and spend.

Attain skills resourcing

Gain access to expert IT skills for both long-time systems and new innovations.

Secure and protect systems

Help guard against known and unknown threats across applications and databases.

Optimize software licensing

Manage your software licensing programs and help mitigate potential compliance risk.
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Transform

Fund innovation

Reallocate resources to transformation initiatives without increasing IT budget.

Modernize user experiences

Deploy modern user interfaces across all systems in your IT ecosystem.

Accelerate AI delivery

Deliver board-level impact with AI in months, not years, across your enterprise.

Gain enterprise visibility

Get single-pane-of-glass visibility integrated with predictive analytics to enhance decision-making.

Introduce low code and automation

Easily accelerate new app development and integrate processes across all your systems.

Get vendor-agnostic roadmap & strategy guidance

Create a strategic applications roadmap to guide future IT decisions.
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Realize the full potential of your software portfolio

As a global leader of end-to-end third-party enterprise software support, management and innovation solutions, Rimini Street serves as a strategic IT partner for organizations like yours. Let us guide you on a path toward not only protecting and future-proofing your IT investment but achieving your growth and profitability goals — faster — by leveraging your existing, highly valuable systems.

  • Enterprise software support
  • Managed services
  • Professional services
  • Software security services
  • Interoperability services
  • Monitoring & health check services
  • Custom support services

Receive expert support from a global leader of third-party support for Oracle, SAP, VMware and more. From operational support to customization fixes, you can count on us to keep your systems running.

With Rimini Support™, you gain:

  • Dedicated Primary Support Engineer, backed by a global team of engineers and proprietary AI tools
  • Average response time of less than 2 minutes for critical issues
  • Immediate savings of up to 50% on annual support fees to fund innovation
Learn about Rimini Support

Hand off daily maintenance of critical systems to free up your team for strategic projects. Our team goes beyond management to deliver software optimization services for increased stability and performance.

With Rimini Manage™, you gain:

  • Unlimited ticketing model for fixed, transparent pricing
  • Root cause analysis to resolve recurring issues once and for all
  • Reduction of ticket backlogs, system breakage and related stress
Learn about Rimini Manage

Leverage world-class IT consulting services to resolve your most challenging IT issues, including security and interoperability. Rely on our seasoned professionals to provide targeted solutions based on your needs.

With Rimini Consult™, you gain:

  • Guidance to optimize and transform your existing systems for greater ROI
  • Vendor-agnostic IT roadmap and strategy development to meet your business goals
  • Design, staffing and execution of bespoke projects
Learn about Rimini Consult

Reduce your risk exposure in a growing threat landscape with proactive security solutions and services. Without dependency on vendor patches, we improve your overall security posture to help protect your databases, applications and more.

With Rimini Protect™, you gain:

  • Zero-day protection against entire classes of vulnerabilities
  • Fast and cost-effective security solution, with exclusive capabilities and pricing
  • Personalized protection tailored to help meet your specific needs
Learn about Rimini Protect

Future-proof your enterprise software and extend its useful life by enabling seamless compatibility with updates to your tech stack. Take advantage of our proprietary interoperability solutions to use best-fit technologies.

With Rimini Connect™, you gain:

  • Innovative solutions for browsers (patented), OS, Java and email servers
  • Accelerated tech stack modernization without regression testing, code changes or upgrades
  • Increased ROI of your existing enterprise software
Learn about Rimini Connect

Improve uptime and ensure optimal performance of your business-critical systems. Use proactive monitoring and health check solutions to identify and resolve issues before expensive fixes are required.

With Rimini Watch™, you gain:

  • Real-time dashboard and custom reports for robust system monitoring
  • Documented change management, complete with transparency and audit trails
  • Expert guidance on best practices for long-term system maintenance
Learn about Rimini Watch

Obtain software support and services beyond Oracle, SAP, VMware, IBM and Salesforce®. Request our team's skills and expertise to help run, manage, optimize and protect your ever-growing IT ecosystem.

With Rimini Custom™, you gain:

  • Custom proposal based on your budget, timeline and desired scope of work
  • Expert orchestration of your systems, facilitating growth and innovation
  • One trusted partner to handle more of your business-critical systems
Learn about Rimini Custom

Hear what our clients have to say

MYOB
“

The Rimini Street partnership has proven to be more than just a service agreement – it’s a strategic alliance.”

Eric Kamara General Manager of Platform Services MYOB
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SCEE Electrical Ltd
“

Rimini Street helps reduce wasted effort. By minimising friction and focusing on outcomes, I can channel my resources where they matter most.”

Imre Szabo Group ICT Manager Southern Cross Electrical Engineering Limited ("SCEE Group")
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Bumhan Mecatec
“

The savings are phenomenal, and I give high marks to their proactive support model that addresses needs that we haven’t even explicitly mentioned. We give them a 5 out of 5 for client satisfaction.”

Jaewoong Jeong Executive Director, IT Business Division Bumhan Group
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GRP
“

With Rimini Street fully supporting our SAP systems, my team can focus 100% on realizing our Industry 4.0 vision.”

Ivan Widjaksono Head of Digital Transformation GRP
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Mercury NZ
“

We were able to halve our SAP maintenance costs over a couple year period resulting in substantial savings.”

Tim Aynsley Head of Technology Mercury NZ
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Standard Foods Corporation
“

My team applauds the speed of Rimini Street support. It’s tremendously different than SAP support.”

Jerry Lee IT Director Standard Foods 
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Korean Air
“

When we were migrating to AWS and upgrading our ERP, without Rimini Street, we wouldn’t have had the right care and it would have been a very difficult project.”

Cho Yeon-Jeong ERP IT Team, Manager Korean Air
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Sodastream
“

Rimini Street surprised us and gave us an answer to everything we needed from customizations and installation of patches to regulatory compliance. We got everything and could stay with our previous systems after investing a lot of money in them.”

Hila Tovi Ronen Oracle Finance Leader SodaStream
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Ricoh
“

Rimini Street is the only partner that can support the Japanese market with the high-quality support and protection we need, at a price that aligns with our financial goals.”

Keisuke Hamanaka Deputy General Manager, Process, IT and Data Management Ricoh
Read story
Sunway Group
“

Without Rimini Street, a ton of our projects would still be stuck at the proposal stage. Instead, they’ve allowed us to start executing AI projects and other major tech initiatives that will be fundamental to competing and providing an excellent customer experience going forward.”

Kevin Khoo CIO Sunway Group
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Pacific Healthcare
“

Rimini Street delivers what they promise so that we can deliver quality and trust to our clients and end-users.”

Daniel Lui CIO Pacific Healthcare Group
Read story
Nexen Corporation 
“

With Rimini Street, the scope of support covers our customizations and add-ons. We have experienced faster time to solution and no hesitation resolving issues with our customized environment.”

Jae-Hoon Jung Information Strategy Team Leader Nexen
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Watch video
MYOB
SCEE Electrical Ltd
Bumhan Mecatec
GRP
Mercury NZ
Standard Foods Corporation
Korean Air
Sodastream
Ricoh
Sunway Group
Pacific Healthcare
Nexen Corporation 

Don’t just take our word for it

“Optimizing and Troubleshooting Complex Issues with Rimini Street”

“Rimini Street has been assisting us in providing, the essential technical expertise on multiple areas involving Oracle EBS and PLM. They were able to optimize and provide troubleshoot complex issues which was affecting business. Their team of engineers are very detail oriented and tried to resolve in shortest time possible.”

Read all reviews

Additional resources

Staying one step ahead of VMware vulnerabilities with proactive protection from Rimini Protect™
Blog
Staying one step ahead of VMware vulnerabilities with proactive protection from Rimini Protect™
Gabe Dimeglio
Gabe Dimeglio
CISO, SVP & GM Rimini Protect™ and Rimini Watch™
3 min read

March 4, 2025 was a day filled with uncertainty for VMware clients when the US government agency CISA (Cybersecurity and Infrastructure Security Agency) announced that three VMware ESXi vulnerabilities were being added to the Known Exploited Vulnerabilities (KEV) list.[1]  Two of these vulnerabilities were ranked as “severe” and one as “critical” based on their severity […]

Read Blog
What is Microsoft Azure’s AutoML and How Does it Accelerate Machine Learning?
Blog
What is Microsoft Azure’s AutoML and How Does it Accelerate Machine Learning?
Bryan Turner
Microsoft Power Platform D365 Principal Architect
3 min read

In the past few years, AI has become an unavoidable topic in just about every conversation within the ERP enterprise technology space. There is an official unspoken race for everyone to bring the power of AI to their own enterprise business solutions. But what does that really mean, and more importantly, what type of effort […]

Read Blog
Rimini Street Launches Rimini Manage™ for Workday
Press Release
Rimini Street Launches Rimini Manage™ for Workday

Organizations can now benefit from Rimini Street’s expert management services to streamline Workday operations, address staffing needs, and drive better business outcomes LAS VEGAS – March 27, 2025 – Rimini Street, Inc. (Nasdaq: RMNI), a global provider of end-to-end enterprise software support and innovation solutions, and the leading third-party support provider for Oracle, SAP and […]

Read Press Release

Ready to rethink what’s possible?

Contact Rimini Street today to learn how our enterprise software support, management and innovation solutions can help you achieve your business objectives for accelerated growth and profitability.

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