Consolidate multi-vendor support for simplicity and accountability
Ensuring that an ever-expanding, multi-vendor IT environment is running smoothly and in compliance can be challenging and costly. As workloads, data, and processes shift across diverse delivery models (e.g. internally deployed infrastructure, managed services, multiple clouds), keeping track of security, compliance, and support issues can result in less productivity for your business and lower customer satisfaction, both of which can erode revenues. Unified, comprehensive support can help.
Simplify multi-vendor IT support management
Reliability — from a partner that is accountable — is the key ‘must-have’ for IT enterprise systems and applications. This becomes more complex when an enterprise maintains multiple support contracts with different service levels and systems across its applications, support tiers, and technology platforms. The Rimini Street unified, multi-vendor support services model enables clients to begin with support for one application, add more applications over time, and expand as needed into managed services (AMS), and support for applications (such as Salesforce®) within a hybrid environment — all from a single, trusted source of expert support.
Reduce multi-vendor support costs and improve efficiencies
Support costs in a multi-vendor environment can add up quickly. Vendor support usually stops at the boundary of the application, creating gaps in coverage and finger-pointing between vendors. Complex hybrid IT landscapes require high-quality, comprehensive support services to analyze root-causes and more rapidly resolve multi-application, interoperability, and integration issues. The Rimini Street unified support model reduces downtime and improves efficiencies by streamlining problem identification and resolution across an IT environment, allowing internal staff to spend less time coordinating with multiple vendors to resolve issues and more time on critical business needs.
Integrated, comprehensive support and managed services can save money, effort, and time
Overseeing the enterprise IT estate keeps becoming more complex. Maintaining and managing applications requires deft coordination and streamlined processes. Integrating new technologies with core systems and efficiently managing ERP operations in a multi-vendor environment is a significant challenge.
Rimini Street simplifies the experience by providing support and managed services for multiple ERP systems through an integrated model. Receive a single, cost-effective source for keeping the entire IT environment running at peak performance. Problems are resolved before they become failures. Downtime is less frequent, and internal IT staff gains more time to focus on solutions that move the business forward.
Why Rimini Street
Rimini Street solutions replace software vendor support and deliver a superior service experience, leveraging a scalable, global support model to drive business results. IT leaders can reduce and optimize IT support services costs to invest in competitive advantage and growth.
Better model
Client delivery and accountability are at the core of the Rimini Street unified support model. Using Rimini Street as the single strategic partner for IT support management allows organizations to minimize the complexity of supporting their IT environments, reducing the time spent on IT management-related tasks, and allowing employees to reallocate their time to more productive activities.
Better people
Personalized, comprehensive support with experts on the front line means Rimini Street clients receive service experiences that are more tailored, more expressed, more “human." Clients set the priority. Rimini Street makes getting comprehensive support services easy, with a client-centric experience for a hybrid environment. No book-trained support reps and no call centers. High-quality, personal, comprehensive support service in every interaction.
Better outcomes
In reducing time and inefficiencies of multi-vendor management by consolidating IT support with Rimini Street, IT teams are freed to shift focus to more value-added tasks and projects that drive innovation and real growth.
Featured clients
The Rimini Street partnership has proven to be more than just a service agreement – it’s a strategic alliance.”
– Eric Kamara, General Manager of Platform Services
Rimini Street helps reduce wasted effort. By minimising friction and focusing on outcomes, I can channel my resources where they matter most.”
– Imre Szabo, Group ICT Manager
The savings are phenomenal, and I give high marks to their proactive support model that addresses needs that we haven’t even explicitly mentioned. We give them a 5 out of 5 for client satisfaction.”
– Jaewoong Jeong, Executive Director, IT Business Division
Additional resources
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In the past few years, AI has become an unavoidable topic in just about every conversation within the ERP enterprise technology space. There is an official unspoken race for everyone to bring the power of AI to their own enterprise business solutions. But what does that really mean, and more importantly, what type of effort […]
Organizations can now benefit from Rimini Street’s expert management services to streamline Workday operations, address staffing needs, and drive better business outcomes LAS VEGAS – March 27, 2025 – Rimini Street, Inc. (Nasdaq: RMNI), a global provider of end-to-end enterprise software support and innovation solutions, and the leading third-party support provider for Oracle, SAP and […]
Reduce complexity through unified support
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