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Third-Party Support for Enterprise Software | Rimini Street Third-Party Support for Enterprise Software | Rimini Street
  • What we do
    End-to-end support and services for enterprise software
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Contact us

Services and Support for Oracle Retail

With third-party support for Oracle Retail, you can innovate and grow with existing Oracle Retail platforms

Compare to Oracle Retail
Services and Support for Oracle Retail

Join the global retailers that have made the switch to third-party support for Oracle Retail

Retailers are dramatically reducing annual maintenance costs

Retail CIOs worldwide are looking for ways to free up funds and resources to invest in technologies that address market turbulence. One proven strategy to address rising ERP maintenance costs is by leveraging independent, third-party enterprise software support. More than 175 retailers have reduced their total ERP maintenance costs by up to 90% while gaining better support and service from Rimini Street.

Support for Oracle Retail

Discover ultra-responsive support for Oracle Retail software

Rimini Street provides expert support for Oracle Retail software — alone, or in combination with support for Oracle enterprise applications and databases. Using this combined support enables clients to receive an integrated service offering with the advantages that come with single-provider support. Receive ultra-responsive support for Oracle Retail applications.

Support for Oracle Retail

Accelerate digital transformation

Digital transformation helps deliver a sustainable competitive edge for organizations across industries. The multi-million-dollar boardroom question facing CIOs: “How are we going to pay for this?” with ongoing operations consuming 80% to 90% of a typical IT budget. Retail technology leaders that have adopted independent enterprise software support solutions, including replacing Oracle Retail support/Retek support, are reallocating the saved funds and resources toward digital transformation efforts.

Rimini Street Support for Oracle Retail

Oracle Retail product lines supported

The Rimini Street support program for Oracle Retail includes support for the following acquired Retek products:

Merchandising Operations Management (MOM)
Merchandise Planning and Optimization
Supply Chain Planning and Execution

Rimini Street supports Version 10.x and later and also provides support for Oracle Database for Oracle Retail.
Oracle no longer fully supports database releases 11.2.0.3 and earlier.1 Rimini Street offers full support availability for at least 15 additional years, plus provides additional services.

Why Rimini Street

Switch from Oracle retail support; improve SLA and ROI.

Better model

Eliminate forced upgrades of Oracle retail applications to remain on full support and preserve the flexibility to upgrade when there's a clear ROI presented. Upgrades can be time-consuming, expensive, and risky — don’t upgrade without a compelling business case or ROI.

Better people

Receive ultra-responsive support by taking advantage of expert services for Oracle Retail software, including support for customizations at no extra charge.

Better outcomes

Don’t rip and replace; enjoy savings of up to 90% of total maintenance costs, allowing focus on optimizing existing solutions and adding new features and capabilities around commerce platforms using best-of-breed, independent, third-party solutions. Help maximize ERP investments by extending the life/reducing the TCO of Oracle Retail software.

Rimini Street Third-Party Support for Oracle Retail

Featured clients

View All Clients
Featured clients
Pacific Textiles Logo
“

The Rimini Street partnership has proven to be more than just a service agreement – it’s a strategic alliance.”

– Eric Kamara, General Manager of Platform Services
Learn more
Featured clients
Featured clients
“

Rimini Street helps reduce wasted effort. By minimising friction and focusing on outcomes, I can channel my resources where they matter most.”

– Imre Szabo, Group ICT Manager
Learn more
Featured clients
Featured clients
“

The savings are phenomenal, and I give high marks to their proactive support model that addresses needs that we haven’t even explicitly mentioned. We give them a 5 out of 5 for client satisfaction.”

– Jaewoong Jeong, Executive Director, IT Business Division
Learn more
Belk
Homeplus Co., Ltd.
MYOB
SCEE Electrical Ltd
Bumhan Mecatec
GRP
Mercury NZ
Standard Foods Corporation
Korean Air
Sodastream
Ricoh
Sunway Group
View All

Additional resources

Take Control of Your Oracle Unlimited Licensing Agreement (ULA)
Blog
Take Control of Your Oracle Unlimited Licensing Agreement (ULA)
Ryan Bendana
Ryan Bendana
Senior Director of Global License and Advisory Services
2 min read

Considering an exit plan from your Oracle Unlimited Licensing Agreement (ULA)? Discover how Rimini Street License Services can help you proactively manage compliance risk. With tight IT budgets getting tighter, many Oracle licensees with Unlimited Licensing Agreements (ULAs) may be tempted to consider an exit plan to avoid the pinch of rising support costs. But, […]

Read Blog
How to Maximize the ROI of Your Oracle Database License
Blog
How to Maximize the ROI of Your Oracle Database License
Robert Freeman
Robert Freeman
Senior Product Management Director
2 min read

Discover how to extend the life of your databases, improve ROI, and fund innovation with support savings with Rimini Street services and support for Oracle Database. Have you ever met an Oracle customer who happily pays the company’s fees for software support? Neither have we. But too few really understand how beneficial—and painless—breaking up with […]

Read Blog
Love It or Leave It: Should You Replace or Modernize Your ERP System?
Blog
Love It or Leave It: Should You Replace or Modernize Your ERP System?
Scott Hays
Scott Hays
Senior Director, Product Marketing
Rimini Street
4 min read

As IT leaders look toward the future of their ERP system, they must decide whether to innovate at the edges of the current system or replace it completely.  We’ve all seen those reality home renovation shows where a couple must decide whether to renovate their current home or buy a new one. If the place […]

Read Blog
Responsive support services
Video
Rimini Street: What We Do

We don't make ERP or database software like Oracle and SAP. We support and manage that software. Over the past 15 years, we have helped over 3,000 clients save billions of dollars. It's because we are built for support. Built to help clients avoid costly fees and ERP upgrades, so they can innovate and fuel growth. Other companies do software. We do support.

Watch Video

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