ClickSoftware

Industry challenges

Salesforce has announced that support for ClickSoftware is ending December 31, 2023, and encourages current customers to migrate to Salesforce field service management with an expanded set of features.

Salesforce is encouraging customers to migrate off the legacy ClickSoftware to realize expanded features now available through Salesforce field service management and the Service cloud.

Buying time and providing insurance

Rimini Street offers support, managed services, and professional services for ClickSoftware to keep your field service management ecosystem running smoothly. We provide the time needed to formulate the right migration strategy along with “peace of mind” that comes from knowing the industry leader in support services are maintaining your ClickSoftware in solid working order.

Rimini Support™ for ClickSoftware

Rimini Street offers ClickSoftware perpetual license customers traditional L4 application support.

While the ClickSoftware code base is stable, there are common issues that can cause problems:

Interoperability with applications or browsers
Corrupt data files
Performance issues
Security

We employ a variety of software support techniques including:

Changes to configuration (OS, file system, network, LDAP, etc.)
Data fix scripts
Modifications to database structure
Deployment of archived patches
Script debugging

Support is provided for all errors in both the base code built by ClickSoftware and all customized code.

We leverage the Service Optimization Software Development Kit (SO-SDK) for access to ClickSoftware source code. Skelton DLL classes are also used as best practice guides for our developers.

Under our support services contract, ClickSoftware versions up to v8.3 will be supported for 15 years from the time you switch to Rimini Support™.

Flexible application managed services (AMS) designed to maximize ROI

Rimini Manage™ for ClickSoftware	Rimini Consult™ for ClickSoftware
Incident management support	Changes to configuration (OS, file system, network, LDAP, etc.)
Service requests	Major enhancements >160 hours (total effort)
Minor enhancements <160 hours (total effort)
ClickSoftware modules supported:   Click Schedule Click Mobile Click Roster CEM (Customer Engagement Module) Street-Level Routing Capacity Planning

Salesforce competencies

Our core competencies in managing, upgrading, optimizing, and modernizing business transaction systems span the following Salesforce cloud applications: