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Third-Party Support for Enterprise Software | Rimini Street Third-Party Support for Enterprise Software | Rimini Street
  • What we do
    End-to-end support and services for enterprise software
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    • SAP
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Services and Support Solutions for SAP HANA Database

Extend the value of your database and fund innovation with support savings

Compare to SAP HANA Database support
Services and Support Solutions for SAP HANA Database

Software support for SAP HANA to drive database performance and ROI

Improve your database availability, performance and ROI and security with Rimini Support™ for SAP HANA database. We will fully support your SAP HANA databases for 15+ more years from the time you switch to us, without expensive upgrades, at a savings of up to 90% on your total current SAP HANA database support costs, to help you fund innovation from your existing IT budget.

Our global, 24/7/365, follow-the-sun software support is led by Primary Support Engineers who average 20+ years of experience. With Rimini Support, you benefit from integrated support for all of your databases and applications from one proven partner. And our average response time for P1 and P2 issues is under 90 seconds.

We go beyond the traditional break/fix support and provide:

  • advanced support for both commercial and open-source databases, on-premises or in the cloud
  • flexible support for any number of servers, from one to thousands
  • scalable support for any data storage requirements, from small to up to 700TB
  • performance support
  • configuration support
800+

full-time staff engineers across 21 countries

Less than
2 minutes

average response time for P1 and P2 issues

4.9/5.0

overall average client satisfaction rating

Over 
$9B

in estimated total client savings since 2005

Managed services for SAP HANA that can simplify operations and fill IT skills gaps

With Rimini Manage™ for SAP, you can liberate your IT team to work on strategic initiatives while we manage your databases. Our expert database engineers understand SAP HANA database’s interactions with SAP applications — and with other vendors’ applications — so we can deliver improved availability and an exceptional, responsive database management experience.

From mature SAP HANA database instances to open-source, our database managed services can help you avoid costly upgrades, fill IT skills gaps, simplify operations, solve interoperability issues, and optimize your database environments.

Rimini Manage™ services include:
  • database administration
  • database security
  • database infrastructure support
  • database architecture
  • problem diagnosis and troubleshooting
  • incident management
  • disaster recovery assistance

Benefits of partnering with Rimini Street

Get higher ROI on your database

Get higher ROI on your database

Save big on support and avoid unwanted upgrades
Get broad expertise

Get broad expertise

We provide configuration, performance support, and security solutions
Attract and engage IT talent

Attract and engage IT talent

Staff your innovation projects; we’ll support your databases
Consider open-source databases

Consider open-source databases

We know all about them

SAP HANA Database components we support

We support SAP HANA database in conjunction with support for SAP Business Suite applications, SAP Business Warehouse, and the SAP BusinessObjects Business Intelligence platform. We also provide support for SAP HANA database as a standalone service.

The scope of Rimini Support™ for SAP HANA database encompasses all SAP HANA database Support Package Stacks (SPS) and revisions. We also support SAP HANA database components including, but not limited to:

HANA Database
HANA Studio
HANA Client
HANA Host Agent
HANA Information Composer
HANA Advanced Data Processing
HANA Spatial
LT Replication AddOn
LT Replication Server
SAP BusinessObjects Data Services
HANA XS Engine
HANA XS Advanced Runtime

Featured clients

View All Clients
Featured clients
Featured clients
“

With Rimini Street fully supporting our SAP systems, my team can focus 100% on realizing our Industry 4.0 vision.”

– Ivan Widjaksono, Head of Digital Transformation
Learn more
Featured clients
Featured clients
“

We were able to halve our SAP maintenance costs over a couple year period resulting in substantial savings.”

– Tim Aynsley, Head of Technology
Learn more
Featured clients
Featured clients
“

With Rimini Street, you have a partner that’s always ready with depth of expertise and a demonstrated, heartfelt commitment to helping support you.”

– Sanjay Sethia, Senior Manager of Enterprise Applications
Learn more
GRP
Mercury NZ
GE Lighting, a Savant company
Ledvance
AllianceCorp Manufacturing
Nibco
Iguatemi
Officeworks
GE Savant
Par Pacific Holdings
MRC Management Company
Rev Group, Inc
Vetements Peerless Clothing
Noble Drilling Services
Stuart Olson, Inc.
View All
RELATED SERVICES

Rimini ONE™

Rimini Street delivers end-to-end solutions for SAP HANA database: integrated database support, application support, software security, managed services, and professional services.

Learn more
Rimini ONE™

Additional resources

With ERP, Mission-Critical and Strategic are Two Different Things
Blog
With ERP, Mission-Critical and Strategic are Two Different Things
Luiz Mariotto
Luiz Mariotto
GVP, Global Pre-Sales
4 min read

A robust and reliable ERP is crucial for medium and large companies from all sectors to have a unified and secure view of data for management and for the company’s daily operations — especially regarding the execution of mission-critical tasks. In today’s business world, with technological evolution and the growing demand for flexibility and efficiency, […]

Read Blog
Rethinking the SAP ECC to S/4HANA Migration Mandate
Blog
Rethinking the SAP ECC to S/4HANA Migration Mandate
Scott Hays
Scott Hays
Senior Director, Product Marketing
Rimini Street
4 min read

Contrary to what SAP may want you to think, ECC to S/4HANA migration isn’t mandatory for your enterprise. In fact, independent support can extend your current ERP investment beyond SAP’s projected end of mainstream maintenance for ECC in 2027. I sat down with three of our SAP ERP experts to discuss the options businesses have. […]

Read Blog
Tackling Customer Concerns About SAP Support and Cloud Migration
Video
Tackling Customer Concerns About SAP Support and Cloud Migration
Watch Video
Foundry Survey: IT Leaders Express Concern Around SAP Plans for Move to S/4HANA
Research Report
Foundry Survey: IT Leaders Express Concern Around SAP Plans for Move to S/4HANA
Read Research Report
Now Is Your Chance to Switch to Third-Party Support for SAP and Use the Savings to Accelerate Innovation
Blog
Now Is Your Chance to Switch to Third-Party Support for SAP and Use the Savings to Accelerate Innovation
Luiz Mariotto
Luiz Mariotto
GVP, Global Pre-Sales
3 min read

The end of September often comes abruptly for SAP customers struggling with the costs and restrictions inherent in the vendor’s support contracts. September 30, 2024 is the deadline for informing SAP that you are considering terminating those contracts for the coming calendar year. You can later choose to stay with SAP support, but if you […]

Read Blog
Key Lessons Learned from an SAP Database Guru
Blog
Key Lessons Learned from an SAP Database Guru
Leonardo Gracioli
Leonardo Gracioli
SAP Sr. Support Engineer
3 min read

This blog was originally published in June 2023 and was updated in June 2024  What Brazil-based Leonardo Gracioli loves most about his job as an SAP Database Guru for Rimini Street is the opportunity to learn new things.  “I’m always looking for challenging tasks—something that makes me feel I’m learning something new,” he says. “SAP […]

Read Blog
Rimini Watch™ for Database
Datasheet
Rimini Watch™ for Database
Read Datasheet
Love It or Leave It: Should You Replace or Modernize Your ERP System?
Blog
Love It or Leave It: Should You Replace or Modernize Your ERP System?
Scott Hays
Scott Hays
Senior Director, Product Marketing
Rimini Street
4 min read

As IT leaders look toward the future of their ERP system, they must decide whether to innovate at the edges of the current system or replace it completely.  We’ve all seen those reality home renovation shows where a couple must decide whether to renovate their current home or buy a new one. If the place […]

Read Blog
Don’t Miss This Critical Deadline for SAP Roadmap Planning  
Blog
Don’t Miss This Critical Deadline for SAP Roadmap Planning  
Luiz Mariotto
Luiz Mariotto
GVP, Global Pre-Sales
3 min read

Two years ago, SAP extended mainstream support for SAP ERP Central Component (ECC) by two years, from 2025 to 2027. That no doubt prompted sighs of relief for organizations unwilling to take on the pain and costs of migrating to S/4HANA. Now, those organizations and all SAP licensees have until the September 30 annual deadline to […]

Read Blog

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