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Third-Party Support for Enterprise Software | Rimini Street Third-Party Support for Enterprise Software | Rimini Street
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Services and Support for SAP BusinessObjects

Craft a business-driven IT roadmap and save big on software support

Compare to SAP BusinessObjects support
Services and Support for SAP BusinessObjects

Software support expertise aligned to your unique roadmap

Avoid being locked-in to the vendor’s roadmap and stop paying for unwanted upgrades. Instead, save big with Rimini Support™ for SAP BusinessObjects, craft your own IT roadmap aligned to business priorities, and fund innovation with your existing budget. We will fully support your BusinessObjects release — including customizations and all tax, legal, and regulatory updates — for 15+ more years from the time you switch to us, without expensive upgrades.

Our global, 24/7/365 support is led by Primary Support Engineers who average 20+ years of experience. And while we guarantee a response time of 10 minutes for critical P1 issues, our average response time for P1 and P2 issues is under 90 seconds.

Our comprehensive support services can help you:
  • achieve your strategic, operational, and financial goals
  • save up to 90% on your total current SAP BusinessObjects support costs
  • extract greater value from your technology investments
  • proactively secure your enterprise software ecosystem
800+

full-time staff engineers across 21 countries

Up to
90%

savings on total support costs

Over
5,900

in estimated total client savings since 2005

4.9/5.0

overall average client satisfaction rating

Managed services that improve efficiency and enable innovation

With Rimini Manage™ for SAP, we can take on your day-to-day IT service management, help reduce complexity, and improve operational efficiency. We have deep expertise in supporting complex applications such as SAP BusinessObjects, so while we manage and improve your existing environment, your IT team is free for higher-value projects.

The benefits of Rimini Manage™ for SAP include:
  • an always-on global network of senior-level software engineers
  • human-first expertise empowered by AI service insight and automation
  • fast incident resolution and reduced project backlogs
  • root cause analysis to prevent incident recurrence
  • an unlimited ticket model from a broad catalog of services
  • the flexibility to your fill IT skills gaps seamlessly
  • predictable billing

Benefits of partnering with Rimini Street

Chart your roadmap

Chart your roadmap

Free yourself from vendor mandates and restrictions
Innovate around <br>existing systems

Innovate around
existing systems

We’re experts in interoperability, security, and possibility thinking
Enable business stakeholders

Enable business stakeholders

Deliver new functionality to facilitate their success
Become an employer of choice

Become an employer of choice

Attract and retain IT talent interested in new technologies

SAP BusinessObjects product lines we support

Keep your existing licensed software and release updates, even if you have not deployed them yet. Then implement them on your own schedule, as business needs arise, free from the constraints of SAP’s BusinessObjects roadmap and support timing.

BusinessObjects Platform
Enterprise Performance Management (EPM)

Featured clients

View All Clients
Featured clients
Featured clients
“

Rimini Street took the time to listen and learn about my environment, giving me clarity and peace of mind knowing what the outcome would be and how it would improve my operations.”

– Nav Pillai, Chief Information Officer
Learn more
Nibco Ball Valve
Featured clients
“

Rimini Street has helped us to maximize the lifespan of our SAP system and to avoid unnecessarily spending money on upgrades. We’ve been able to redirect those funds into acquisitions and developing new products. We’re now spending money on growing NIBCO, not just keeping the lights on.”

– Jeff Miller, Director, Business Relationship Management
Learn more
Featured clients
Featured clients
“

Once executive management saw the savings we were able to generate, they approved many projects that were previously on hold because of budgetary constraints.

Don’t get stuck with the status quo: Don’t close your eyes or fear making a change. Exploring the unknown led us to Rimini Street, and the whole company has benefited.”

– Eddy Verdugo, Systems Director
Learn more
Clifford Hallam Healthcare (CH2)
Nibco
Productos Chata
iMarketKorea
Kumagai Gumi Company
Celeros Flow Technology
Officeworks
Little Rock School District
Jason Incorporated
AXIP ENERGY SERVICES LP
Rev Group, Inc
Beaumont Health
Vetements Peerless Clothing
Sage Software
Sirva
View All
RELATED SERVICES

Rimini ONE™

Our end-to-end solutions for SAP BusinessObjects include expert, integrated application and database support, software security, managed services, and professional services from a single, proven partner.

Learn more
Rimini ONE™

Additional resources

With ERP, Mission-Critical and Strategic are Two Different Things
Blog
With ERP, Mission-Critical and Strategic are Two Different Things
Luiz Mariotto
Luiz Mariotto
GVP, Global Pre-Sales
4 min read

A robust and reliable ERP is crucial for medium and large companies from all sectors to have a unified and secure view of data for management and for the company’s daily operations — especially regarding the execution of mission-critical tasks. In today’s business world, with technological evolution and the growing demand for flexibility and efficiency, […]

Read Blog
Tackling Customer Concerns About SAP Support and Cloud Migration
Video
Tackling Customer Concerns About SAP Support and Cloud Migration
Watch Video
Foundry Survey: IT Leaders Express Concern Around SAP Plans for Move to S/4HANA
Research Report
Foundry Survey: IT Leaders Express Concern Around SAP Plans for Move to S/4HANA
Read Research Report
Key Lessons Learned from an SAP Database Guru
Blog
Key Lessons Learned from an SAP Database Guru
Leonardo Gracioli
Leonardo Gracioli
SAP Sr. Support Engineer
3 min read

This blog was originally published in June 2023 and was updated in June 2024  What Brazil-based Leonardo Gracioli loves most about his job as an SAP Database Guru for Rimini Street is the opportunity to learn new things.  “I’m always looking for challenging tasks—something that makes me feel I’m learning something new,” he says. “SAP […]

Read Blog
Say yes to an ERP innovation strategy
Story
Say yes to an ERP innovation strategy

Modern composable ERP gives you the tools and flexibility you need to be true change agents in business.

Read Story
Love It or Leave It: Should You Replace or Modernize Your ERP System?
Blog
Love It or Leave It: Should You Replace or Modernize Your ERP System?
Scott Hays
Scott Hays
Senior Director, Product Marketing
Rimini Street
4 min read

As IT leaders look toward the future of their ERP system, they must decide whether to innovate at the edges of the current system or replace it completely.  We’ve all seen those reality home renovation shows where a couple must decide whether to renovate their current home or buy a new one. If the place […]

Read Blog
Sept 30th Deadline
Blog
Third-party Support for SAP: The Gift That Keeps on Giving
Rimini Street Staff
3 min read

Hand SAP your software support cancellation notice before the September 30 SAP deadline and give yourself the gift of improved ERP support quality this year — and every year.   2020 was a unique year for all, as the world grappled with COVID-19 and the impact it had on personal and professional lives. The pandemic […]

Read Blog
A Prudent Approach for SAP Leaders to Conserve Cash
Webinar
A Prudent Approach for SAP Leaders to Conserve Cash

Even within normal circumstances, IT faces constant pressure to maintain performance, deliver new projects and drive innovation within a limited budget. However, in today’s times of economic downturn with a long and hard recovery being predicted, conserving cash takes on a criticality like never before. Mandatory IT budget cuts are and soon will be prevalent across the board. IT leaders must follow a structured approach to identify, evaluate and deliver cost-saving measures that still can deliver performance and needed innovation. In this webinar, Deepa Salem, Senior Product Marketing Director from Rimini Street, discuss some key insights from Gartner on how CIOs should respond to the mandatory IT budget cuts and how they can conserve cash while maintaining performance. This includes ideas on how to prioritize and roadmap major IT projects, as well as control IT operating expenses such as support and maintenance costs. We also hear from Eric Robinson, General Manager of SAP Services at Rimini Street and former CIO of Color Spot Nurseries, on his lessons learnt on responding to mandatory IT budget cuts.

Watch Webinar
5 Ways to Avoid a Surprise Audit: SAP Indirect Access
Webinar
5 Ways to Avoid a Surprise Audit: SAP Indirect Access

With SAP’s early success in two widely-publicized lawsuits involving Indirect Access, many SAP customers have been left feeling anxious as to how they would fare should they face an audit now that the legal precedent for non-compliance has been set. Reassurances from SAP CEO Bill McDermott at last year’s Sapphire Now conference did little to assuage those fears. SAP’s license model is complex, especially when it comes to allowing homegrown, web or third-party applications that access or manipulate SAP data…or users who get access to SAP data through other applications. Unfortunately, many CIOs think they are properly licensed and in compliance with their SAP software maintenance agreements…until they get the audit notifications. The speakers cover: Why Diageo lost the case and how the court ruling was decided How audits can be used to drive innovation and road map clarity (and why you should not be afraid of them) Who you should engage during the audit process so you make the right decisions every step of the way Dan Ashton, Sr. Director of Product Marketing at Rimini Street hosts this 30-minute discussion with Sebastian Schoofs, Executive Director at VOQUZ and Jeremy Sayler, Director of License Advisory Services at Rimini Street. This is the fastest way for you to learn the 5 ways to avoid surprises with SAP’s Indirect Access and control your destiny.

Watch Webinar

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