Get better support at a better price
ERP and database support costs are a significant line item in the average IT budget, often leaving little for business transformation. Due to constant upgrade pressure and lack of customization coverage in vendor support, additional resources are needed, increasing overhead costs.
However, there's a way to lower IT support costs and get better support, so you can redirect your people, time and funds toward strategic initiatives. And that journey starts with Rimini Street.
Rimini Support™ has helped thousands of CIOs and CFOs across the globe save more than $8B USD to date. Now it’s your turn to take back control of your IT budget and roadmap.
Free up funds
Extend system value
Lower overall operating costs
CIOs want a new IT support model
See why 72% of the 600+ CIOs and CFOs surveyed say they‘re challenged with inadequate support and service from their vendor.
Accelerate growth and profitability with one trusted partner
As a global leader of end-to-end enterprise third-party software support and innovation solutions, Rimini Street serves as a strategic IT partner for organizations like yours. Let us guide you on a path toward not only protecting and future-proofing your IT investment but achieving your growth and profitability goals — faster — by leveraging your existing, highly valuable systems.
Receive comprehensive enterprise software support from a proven provider. Whether you need issue resolution, performance tuning or regulatory compliance, you can trust Rimini Support™ to deliver.
With Rimini Support, you gain:
- Support for customizations not covered by the vendor
- The strength and knowledge of hundreds of seasoned engineers on your team, but not on your payroll
- Potential savings of up to 90% of total support costs
Get application managed services for mission-critical applications such as Oracle, SAP and Salesforce®. Provided by expert engineers, Rimini Manage™ delivers a premium support experience at a fixed cost.
With Rimini Manage, you gain:
- Unlimited ticketing model with predictable pricing
- Root cause analysis to address issues once and for all
- Decreased resolution time for end user requests and the elimination of ticket backlogs
Attain world-class IT consulting services from the experts you know and trust. Resolve your most challenging IT issues, including security, interoperability and integration with targeted solutions.
With Rimini Consult™, you gain:
- Improved performance of your ERP investments, maximizing their potential
- Guidance to optimize, evolve and transform your systems for greater ROI
- The ability to plan, staff and launch bespoke projects that fit your budget and timeline
Mitigate the increasing risks of today’s threat landscape with Rimini Protect™. Get peace of mind with innovative managed security services for applications, databases and technology infrastructure, whether supported by the vendor or out of support.
With Rimini Protect, you gain:
- Proactive, zero-day protection for entire classes of vulnerabilities
- Fast and cost-effective security solution
- Exclusive capabilities and pricing only offered by Rimini Street
Eliminate interoperability issues while modernizing your IT environment. Future-proof your enterprise software with Rimini Connect™ and have the freedom to use any technology with it.
With Rimini Connect, you gain:
- Connectivity and interoperability solutions on existing systems
- Access to patented solutions with no code changes
- Accelerated IT modernization without resource-consuming regression testing and upgrade cycles
Keep business-critical systems up and running smoothly with Rimini Watch™. Proactive monitoring and health check solutions help resolve issues ahead of time, preventing the need for expensive fixes.
With Rimini Watch, you gain:
- Subscription-based services and turnkey implementations
- Customized reports and dashboards to monitor your systems
- Documented change management, complete with transparency and audit trails
Allow our team to help solve your most complex business challenges and get you to where you want to go. Request a custom proposal for your unique needs and goals with Rimini Custom™.
With Rimini Custom, you gain:
- Comprehensive assessment to determine capabilities
- Proposal tailored to your budget
- Expert orchestration of your systems, enabling growth and innovation
Hear what our clients have to say
We were able to halve our SAP maintenance costs over a couple year period resulting in substantial savings.”
My team applauds the speed of Rimini Street support. It’s tremendously different than SAP support.”
When we were migrating to AWS and upgrading our ERP, without Rimini Street, we wouldn’t have had the right care and it would have been a very difficult project.”
Rimini Street surprised us and gave us an answer to everything we needed from customizations and installation of patches to regulatory compliance. We got everything and could stay with our previous systems after investing a lot of money in them.”
Rimini Street is the only partner that can support the Japanese market with the high-quality support and protection we need, at a price that aligns with our financial goals.”
Without Rimini Street, a ton of our projects would still be stuck at the proposal stage. Instead, they’ve allowed us to start executing AI projects and other major tech initiatives that will be fundamental to competing and providing an excellent customer experience going forward.”
Rimini Street delivers what they promise so that we can deliver quality and trust to our clients and end-users.”
With Rimini Street, the scope of support covers our customizations and add-ons. We have experienced faster time to solution and no hesitation resolving issues with our customized environment.”
We need nothing less than extraordinary support, and with the extraordinary support we get from Rimini Street, we can continue providing extraordinary support for our customers.”
Rimini Street has always been very understanding and takes the time to check the facts, solve problems, and help us reach our goals. Therefore, we are grateful to have Rimini Street's support.”
Having support from Rimini ONE has greatly reduced the need for our team to provide after-hours support and enabled them to spend more time on strategic projects that add greater value for our customers. The partnership is definitely paying off dividends.”
With SAP, it could take up to four hours to get a ticket response. With Rimini Street, if we have a P1 critical issue, they respond within 10 minutes. And Rimini Street covers our customizations that we used to have to pay for additional professional services to support.”
“Vendor software maintenance fees dominated our limited IT budget, but since switching to Rimini Support for Oracle EBS and Database, we have freed up savings to invest in digital innovation to make our company a leader in the new IT environment.”
Additional resources
Rimini Street, Inc. (RMNI) is the leader in third-party enterprise software support and strategic services to organizations around the world.
Ready to save on your IT support costs?
Contact sales today to learn more about how your organization can reduce costs by switching from vendor support to Rimini Street.