Value-driven open-source support services
Noncommercial databases are becoming an increasingly popular choice among organizations wanting to save on support costs and avoid license compliance issues. However, publicly available support isn’t sufficient for enterprise needs, as it lacks acceptable SLAs and a real focus on customer support. As a result, organizations are pressured to reallocate valuable internal resources just to keep the databases running smoothly.
Fortunately, there’s a proven alternative to labor-intensive self-support, inefficient community support or risky trial and error. Address your growing workload and ensure regulatory compliance by partnering with Rimini Street for your open-source commercial support needs.
With Rimini Street, you gain access to global, 24/7/365 support for any open-source database you're running, along with end-to-end managed, consulting, interoperability and other high-value services to help you leverage your database for greater business impact.
Get reliable support
Free up critical IT resources
Boost security and performance
9 open-source database migration best practices
Considering a move to open-source database? Follow these 9 tips to prevent failure and the incurring of unexpected costs.
Expand your database’s capabilities for business success
As a global leader of end-to-end enterprise third-party software support and innovation solutions, Rimini Street serves as a strategic IT partner for organizations like yours. Let us guide you on a path toward not only protecting and future-proofing your IT investment but helping you achieve your growth and profitability goals — faster — by leveraging your existing, highly valuable systems.
Go beyond break/fix support with comprehensive open-source enterprise support for reduced cost and risk. Whether on-premises, in the cloud, cross-cloud or hybrid, you can trust our global team to keep your database running strong.
With Rimini Support, you benefit from:
- Scalable support for any data storage requirements
- Access to a global engineering team that averages 25+ years of experience
- Exceptional human-first service complemented by patented AI automation
Get database managed services for improved efficiency. From database administration to disaster recovery, we help reduce risk and prevent operational gaps with a cost-predictable service model.
With Rimini Manage, you benefit from:
- Responsive database management with industry-leading SLAs
- Access to expert engineers with deep knowledge of open-source database interactions with enterprise applications and other technologies
- Increased uptime and issue resolution for a high ROI
Take advantage of open-source consulting services and other targeted solutions to move your business forward. Leverage our team’s exceptional breadth of knowledge and hands-on guidance to help resolve your toughest IT challenges.
With Rimini Consult, you benefit from:
- Fast, efficient cloud and data migrations
- Assistance with custom projects and customizations to achieve desired functionality
- IT roadmap and strategy to ensure your business is on the right path
Protect your open-source database and surrounding IT environment with proactive security solutions and services. Partner with us to mitigate threats and improve your security posture.
With Rimini Protect, you benefit from:
- Zero-day advisories with mitigation strategies to protect against exploits
- Security case resolution of P1 issues with <2-minute average response times
- Subscription-based solutions, including custom rules for governance, risk management and compliance needs
Modernize around your open-source database, ERP systems and other applications with ease. Apply our revolutionary suite of interoperability solutions to integrate new technologies without code changes.
With Rimini Connect, you benefit from:
- Ability to use the latest browsers, Java, email servers and operating systems without need for upgrades
- Access to latest compliance, security and performance enhancements
- Roadmapping services to ready you for future technology changes
Utilize monitoring and health check solutions to improve system performance. Our proactive support services help pinpoint and resolve potential database issues before they can affect your systems.
With Rimini Watch, you benefit from:
- Expert technical guidance on best practices for your internal IT team
- Convenient alerts and diagnostic metrics for full visibility
- More stable IT environment for increased productivity
Receive custom work for your unique IT needs with expanded services from a leading third-party support provider. Take the Rimini Smart Path™ to competitive advantage, operational efficiencies and growth.
With Rimini Custom, you benefit from:
- Expanded support for open-source software and other products
- Proposal with desired services that fits your budget
- More value delivered from a single, trusted IT partner
“We expanded Rimini Street services to our overseas affiliates and eventually added support for Oracle Database and open-source database because we were so satisfied with the high quality of service and the cost savings. ”
Additional resources
Proactive database health assessments
March 4, 2025 was a day filled with uncertainty for VMware clients when the US government agency CISA (Cybersecurity and Infrastructure Security Agency) announced that three VMware ESXi vulnerabilities were being added to the Known Exploited Vulnerabilities (KEV) list.[1] Two of these vulnerabilities were ranked as “severe” and one as “critical” based on their severity […]
In the past few years, AI has become an unavoidable topic in just about every conversation within the ERP enterprise technology space. There is an official unspoken race for everyone to bring the power of AI to their own enterprise business solutions. But what does that really mean, and more importantly, what type of effort […]
Let’s discuss your open-source support needs
Contact us today to discover how support for open-source software from Rimini Street can help you reach your business goals.